Sr. Help Desk Support Service Specialist - Washington, United States - Edgewater Federal Solutions

Description

Overview:

Edgewater Federal Solutions is hiring a Sr. Help Desk Support Service Specialist to support a Federal contract in the DC area. This is a full-time position wtih full time benefits.

Responsibilities:
Resolves inquiries and requests for assistance with organization's computer systems or PC's; resolves customer inquiries for one or more products or services. Analyzes complex issues and determines appropriate technical area or vendor to resolve problems.

Qualifications:

Education: Associates degree (Bachelor's Degree preferred) or Certificates from technical training institute

Experience Required: A minimum of five years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.

In order to obtain a badge, US citizenship is required.

Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude. This is a Windows based position.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, , certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-SW1