Sales Floor Assistant - Fort Myers
1 month ago
Job summary
As the Sales Floor Assistant you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates managing company merchandise standards and execution training and developing associates executing sales building programs.
Responsibilities
- Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service Actively listens to customer issues to resolve problems Demonstrates WORTH behaviors consistently Partners with other team members when additional support is needed
- Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans Contributes to merchandise receipt and reverse logistics processes Assists with the execution of inventory processes cycle counts system uploads stock ledger Radio Frequency Identification Scans etc.
- Omnichannel (SVG 2-3 only) - Assists with the process including orders aged undelivered orders/returns as needed Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
- General Operations - Contributes to Merchandise Transfer Out MTO Return to Vendor RTV Return to Warehouse activities Assists with the Defective MTO DMTO process ensuring proper timely execution of all DMTO's ensure integrity of inventory prevent shrink Participates in annual inventory processes Supports company shrink safety initiatives Consistently meets established performance standards for the role including but not limited limited product service sales customer service profit productivity attendance To achieve success at JCPenney a Merchandise Assistant will possess following Results Solve problems make smart decisions drive sales profit or customer service execute your work efficiently effectively inspire strong performance yourself others Ownership Provide great customer help cooperate build positive inclusive respectful relationships take accountability actions outcomes Intensity Proactively find ways improve customer experience show confidence courage do right take action energy urgency What You Get If eligible we offer competitive benefits package medical/dental/vision term life insurance paid vacation/holidays* company match All associates eligible associate discount JCPenney merchandise For paid holidays associates scheduled work designated holiday receive additional compensation *For paid vacation days eligibility requirements please visit About JCPenney JCPenney shopping destination diverse working American families With inclusivity core Company product assortment customers everyday needs helps commemorate special occasion style quality value Offers broad portfolio fashion apparel home beauty jewelry national private brands personal services salon portrait optical Company its worldwide serve customers where when how they want shop more than stores U.S Puerto Rico In celebrates years iconic American brand continues legacy connecting customers shopping community engagement Please Newsroom learn follow Facebook Instagram Twitter LinkedIn Pay Range USD HRUSD HR
Job description
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