Customer Service Specialist - Warminster, United States - ATS Automation

ATS Automation Warminster, United States

3 weeks ago

Description

ATS Company: SP Industries

Requisition ID: 12371

Location:

Warminster, PA, US, 18974

Date: Apr 22, 2024

Customer Service Specialist

ATS Scientific Productsis seeking aCustomer Service Specialistto join the team

RESPONSIBILITIES

Perform duties to process domestic and international customer orders for sales territories in an accurate and timely manner, maintain effective customer relations and assist customer by resolving problems. Order processing cycle includes, but not limited to, purchase order review, accurate and efficient order entry, acknowledgments, order and shipment status, order cancellations, payment tracking, price discrepancies, order troubleshooting, and responding to phone calls circulated through the phone queue. Daily review of open order reports to ensure "On-Time In Full" performance targets are met. Collaborate with sales, manufacturing, accounting, shipping and other departments to ensure best customer experience.

As needed, additional responsibilities may include supporting the commercial team with sales analysis, creating sales quotes, distribute and follow up on customer surveys and other general sales support projects. This role will also be responsible for international customer support and other training as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill

and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent written and verbal communication skills

Ability to multi-task, time management and detail-oriented aptitude

Accurate data entry skills

Organizational and problem-solving skills

Strong telephone communication and interpersonal skills

Professional, engaging demeanour, able to forge relationships with customers, co-workers

Proficient in Microsoft Office programs, ERP or other Order Processing System knowledge

EDUCATION and/or EXPERIENCE

HS Diploma or equivalent

Recent 3-5 years Customer Service experience

International trade specialist knowledge (Tariffs, Incoterms, International documentation/payments (Letter of credit, CAD), etc.) is a plus

HSE

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

Work in compliance with divisional health, safety and environmental procedures

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods

Report any unsafe conditions or unsafe acts

Report defect in any equipment or protective device

Ensure that the required protective equipment is used for the assigned tasks

Attend all required health, safety and environmental training

Report any accidents/incidents to supervisor

Assist in investigating accidents/incidents

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Additional Information

Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.

We provide a wide range of innovative and high-quality scientific products that improve people's lives

We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision

We offer 401(K) including company match, Paid Time Off annually + Paid Holidays

You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth

EEO and Affirmative Action Statement:

SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SPs Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.

Pay Transparency Nondiscrimination Provision:

SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. #INDSP

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