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    bdc representative - Birmingham, United States - Stivers Automotive Group

    Stivers Automotive Group
    Stivers Automotive Group Birmingham, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionBusiness Development Center Representative

    The Business Development Center Representative (BDC Rep) handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; "we owes" scheduling calls and any additional outbound calls requested by management.

    The BDC Rep must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the BDC Rep must display great work ethics, project a "can do" attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.

    RESPONSIBILITIES

    • Manages all incoming service appointment queries (either phone/text/e-mail) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
    • Responses (word tracks) in order to accurately answer all guest's questions
    • Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
    • Transfer phone calls to Service Advisors
    • The ability to work flexible hours, to possibly include weekends
    • Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
    • Following the "Client Care Center Policies and Procedures" manual.
    • Performs other duties as assigned

    QUALIFICATIONS

    • Previous experience in a similar position (administrative, clerical, call center, customer service, etc.) preferred
    • Proficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.
    • Working knowledge of the industry
    • Helpful attitude and friendly demeanor
    • Highly professional and dependable
    • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
    • Strong organizational and time management skills
    • Excellent telephone skills
    • Strong computer and internet skills

    BENEFITS

    • Competitive Pay
    • Paid Time Off (PTO) after one year of employment
    • 401(k)
    • Medical Insurance
    • Dental Insurance
    • Life Insurance
    • Excellent Advancement Opportunities