Customer Solutions Manager - Jackson
1 week ago

Job summary
Directs and coordinates activities of team members engaged in collecting charged off customer accounts Drives productivity generates revenue through continuous coaching and development of team members Responsible for regulatory compliance company policy enforcementMaintains productivity standards by examining daily workload volumes prioritizing work efforts developing timely accurate forecasts Identifies causes of performance deficiencies within team executes improvement plans Analyzes team data to identify training needs potential revenue loss other areas of improvement including screen enhancements new tools help representatives more productive Maintains performance records reports for team individual performance holds team members accountable individual performance improvement
Maximizes performance Collectors actively identifying development needs deploying appropriate coaching technique Drives effective compliant collection activities monitoring developing team members Maintains desired employee retention levels employee development engagement Responsible assisting execution contests incentives Directs guides influences staff effective communication email messages team meetings classroom training
Conducts formal informal training initiates recommendation regarding promotions salary changes monitors leave worked hours non-exempt employees facilitates employee discharge meetings Human Resources may asked interview potential candidates make recommendations hire.
Job description
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