Client Service Leader - New York
1 month ago
Job summary
As a member of our team you become the driving force behind positive change helping clients build environments where employees thrive We believe that every candidate brings something special to the table including you So even if feel close but not an exact match we encourage you to apply Overview As Client Service Leader will ensure delivery of exceptional service to Gallaghers clients by managing client service teams You will champion branch initiatives and drive dominant priorities
You will use your experience in client service and business insight to lead our team and create depth in our client relationships How You ll Make An Impact You monitor overall book and client assignments for the team while managing 1-2 clients to keep you touch with marketplace Providing guidance employee benefits Client Service Cycle ensure seamless renewal process handle advanced service issues We measure success based retention renewal target is %
You continuously assess performance of team members Provide ongoing timely feedback coaching improve performance Prioritizing workflow ensure accountability compliance internal external partnerships Communicating expectations resources achieve goals Recognize client strategy determine appropriate coverage solutions support enhance culture values mission Support consultants winning new business participating meetings calls prospects effectively communicate Gallaghers Value Proposition Encourage cross-solving communicate resources available within Gallagher actively seek referrals Champion Gallagher resources tools maximize efficiency managing deliverables Guide develop mentor new hires account management foster engagement supporting culture driving commitment Gallagher Way Complete professional development programs gain understanding insurance industry GBS processes Ask teammates exemplify highest ethical standards promote behavior uphold The Gallagher Way What skills make successful role You comfortable giving receiving constructive feedback Demonstrate high level of professionalism interactions Recognize teammates unique goals priorities Have navigated benefits market broker perspective renewal cycle financial drivers impact clients Take action influence events retain clients Adaptable remain composed balancing multiple priorities day Actively seek develop professional skills improve efficiency productivity Innovative rarely satisfied status quo love generate practical ideas aim improve Build knowledge Gallagher tools systems shared resources Go extra mile achieve results benefit client Branch Required:Bachelors degree years client service claims management experience High School degree GED years server experience Appropriate licensing required Preferred Prior designing implementing productivity improvements Experience leading managing teams operational delivery environment Keen understanding professional industry standards practices
Job description
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