Jobs
>
Kansas City

    Technical Support Representative - Kansas City, United States - CONEXON

    CONEXON
    CONEXON Kansas City, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a journey into the realm of IT, we are seeking passionate individuals with a knack for creative problem-solving and a genuine fascination with technology to join our dynamic 24/7 Technical Support team.

    At our company, we are dedicated to equipping you with the necessary tools for success and fostering your growth within our organization. Your journey with us begins with comprehensive paid training, designed to impart a deep understanding of our fiber networks and internet-related concepts.

    As a Technical Support Representative, you will thrive in a bustling 24/7 call center environment, catering to the needs of subscribers to some of the world's most advanced fiber-to-the-home networks. This role entails receiving incoming calls, chats, and emails from customers, to which you will respond with astute analysis, proficient troubleshooting, and effective resolution of technical issues. Throughout these interactions, you will also uphold the cornerstone of our expanding company – exceptional customer service. The gratification of employing your expertise to assist people will be coupled with the pleasure of operating within a positive and supportive office atmosphere.

    Key Highlights of the Role:

    • Unlock Your Potential: Whether you're seasoned or new to the field, your potential will be nurtured and expanded through ongoing learning opportunities and skill-building exercises.
    • Delve into Cutting-Edge Networks: Join the forefront of fiber-to-the-home networks, engaging with intricate systems that power the digital experiences of countless individuals.
    • Elevate Customer Experience: Deliver superior customer service, not only addressing technical inquiries but also leaving a lasting impression of excellence and care.
    • Collaborative Environment: Thrive within a collaborative office setup, where mutual support and encouragement drive your success.
    • Empowerment: As a Technical Support Representative, you'll be empowered to shape positive outcomes and provide effective solutions, making a tangible impact every day.

    If you possess an innate passion for technology, a desire to learn and grow, and a genuine zeal for assisting others, we invite you to become an integral part of our team. Apply now and embark on a fulfilling journey where your technical expertise aligns seamlessly with your enthusiasm for helping people.

    Requirements:

    Responsibilities and Essential Job Functions:

    • Client Support: Provide daily support to Conexon clients through various communication channels, including phone, email, and chat, addressing technical inquiries and concerns promptly and effectively.
    • Clear Communication: Communicate clearly with end users, colleagues, and management to ensure quick issue resolution and maintain high levels of customer satisfaction.
    • Cross-Functional Coordination: Collaborate and coordinate with different departments to resolve customer issues, with the ability to discern the next steps or final resolution for cases received.
    • Swift Troubleshooting: Rapidly identify problems, devise solutions, and implement step-by-step troubleshooting protocols to address technical challenges.
    • Goal-Oriented Collaboration: Engage with technical staff and clients to establish objectives and goals for system enhancements and upgrades, contributing to the overall improvement of services.
    • Dynamic Adaptation: Embrace the dynamic nature of a 24/7 call center environment, adjusting effectively to cater to the needs of subscribers across varying time zones.
    • Comprehensive Responsibility: Undertake additional duties as assigned, playing a pivotal role in fulfilling the overarching objectives of the position.

    Job Skills and Qualifications:

    Required

    • High school diploma or equivalent required
    • Excellent customer service and problem-solving skills
    • Detail oriented individual
    • Strong communication skills and ability to remain calm and professional in all circumstances
    • Ability to multitask between systems and adapt to change
    • Must be able to work independently and with a team
    • Analytical thinker with technical aptitude

    Preferred

    • Associate Degree or higher
    • Telecom industry experience a plus
    • Previous customer service/or technical support experience

    Physical Requirements:

    Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.

    Currently hiring for: full-time and part-time with different shift times available

    Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.

    • Pay Differential for Nights and Weekends: Recognizing the importance of around-the-clock support, we offer a pay differential for those who excel in our 24/7 call center environment, catering to clients' needs during evenings and weekends.
    • Bilingual Support Incentive: For those with proficient Spanish language skills in reading, writing, and speaking, we provide additional compensation to acknowledge the value of offering support in multiple languages.
  • SPECTRUM

    Customer Support Representative

    2 weeks ago

    SPECTRUM Kansas City, United States

    Job Description · GROW your career with Spectrum We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and more · This position is an in-office opportunity only. Please ensure that you can work at o ...

  • Fellowship of Christian Athletes

    Support Services Representative

    12 hours ago

    Fellowship of Christian Athletes Kansas City, United States

    Job Description · The Support Services Representative is often the first level contact with the public and must have a broad knowledge of the FCA ministry and its departments. To the staff serving the field, the Support Services Representative quickly responds to calls concernin ...

  • Conexon, LLC

    Technical Support Representative

    2 weeks ago

    Conexon, LLC Kansas City, United States

    Job Type · Full-time, Part-time · Description · Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tai ...

  • C.H. Robinson

    Customer Support Representative

    1 week ago

    C.H. Robinson Kansas City, United States

    **Job Description Summary** · The Customer Support Representative is responsible for delivering world-class customer service by fielding general questions about our platform and shipping; performing routine tracking and tracing of shipments; and troubleshooting site and load iss ...

  • Swope Health Services

    Clinic Support Representative

    1 day ago

    Swope Health Services Kansas City, United States

    As a Clinic Support Representative for Swope Health Services, you are here to creating a pleasant and seamless patient experience during all activities primarily related to the front office of a clinic including patient registration, and provide other support as needed. Clinic Su ...

  • Allegion

    Residential Support Representative 1

    1 week ago

    Allegion Kansas City, United States

    **Creating Peace of Mind by Pioneering Safety and Security** · _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in securi ...

  • Spectrum

    Customer Support Representative

    2 weeks ago

    Spectrum Kansas City, United States

    GROW your career with Spectrum We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and moreThis position is an in-office opportunity only.Please ensure that you can work at our call center office ...

  • SPECTRUM

    Customer Support Representative

    2 weeks ago

    SPECTRUM San Francisco, United States Permanent

    Job Description GROW your career with Spectrum We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and more · This position is an in-office opportunity only. Please ensure that you can work at our ...

  • enVista

    Regional Sales Support Representative

    4 weeks ago

    enVista Kansas City, United States

    Job Description: · Position Summary: The Regional Sales Support Representative (RSSR) will gain hands-on experience in various aspects of sales while providing general sales support for the sale of loupes and light systems for healthcare clinicians in our North America Market. P ...

  • Volt

    Administrative Support Representative

    1 week ago

    Volt Weatherby Lake, United States

    Job Description · Job Description · Move Forward with Volt · Volt is immediately hiring for an Administrative Support Representative in Kansas City, Missouri. · As an Administrative Support Representative, you will: · • Responsible for answering phone calls and emails. · • Provid ...

  • Gibson Electric Membership Corporation

    Tech Support Representative

    4 days ago

    Gibson Electric Membership Corporation Hickman, United States

    A technical support representative, also known as an IT support specialist, helps customers with technical issues and questions Must have 1 to 2 years Administrative Experience Must have 1-2 years in a Customer Service position. · ...

  • JARBO

    Customer Support Representative

    3 weeks ago

    JARBO Olathe, United States

    Job Description · Job DescriptionSummary – Customer Support Specialist: · We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer Support Specialist is focused on providin ...

  • DH Pace

    Strategic Sales Support Representative

    3 weeks ago

    DH Pace Olathe, United States Full time

    DH Pace Company, Inc. in Olathe, KS, aspires to hire a Strategic Sales Support Representative to assist our growing Sales Departments. If you have strong research skills and enjoy developing reports based on the research analysis conducted, please apply This position is great f ...

  • D.H. Pace Company, Inc.

    Strategic Sales Support Representative

    3 weeks ago

    D.H. Pace Company, Inc. Olathe, United States

    Job Description · Job DescriptionDH Pace Company, Inc. in Olathe, KS, aspires to hire a Strategic Sales Support Representative to assist our growing Sales Departments. If you have strong research skills and enjoy developing reports based on the research analysis conducted, please ...

  • Volt Workforce Solutions

    Administrative Support Representative

    1 week ago

    Volt Workforce Solutions Weatherby Lake, MO, United States

    Move Forward with Volt · Volt is immediately hiring for an Administrative Support Representative in Kansas City, Missouri. · As an Administrative Support Representative, you will: · • Responsible for answering phone calls and emails. · • Providing details to drivers on delivery l ...

  • Grundfos Americas Corporation

    Customer Support Representative

    4 weeks ago

    Grundfos Americas Corporation Lenexa, United States

    Experienced Customer Support Representative (CSSC Front Line Representative) to join its Domestic Building Services (DBS) team. The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer service Support, Representative, Cust ...

  • Grundfos

    Customer Support Representative

    3 weeks ago

    Grundfos Lenexa, United States

    Is customer service your passion? Would you like to work for a great company, in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Then we have an interesting position in Gr ...

  • The Standard Marketing

    Sports-Minded Marketing

    2 weeks ago

    The Standard Marketing Kansas City, United States

    Welcome to The Standard Marketing, where our team in Kansas City, is driven, competitive, and committed to surpassing expectations for the brands and clients we serve. We're on the lookout for our next Sports-Minded Marketing and Promotions Representative, someone who thrives in ...

  • Leidos

    Enterprise Service Desk Specialist

    4 days ago

    Leidos Kansas City, United States Full time

    Description · Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? · We have been awarded the Navy Service Management, Integration and Tr ...

  • Involve Financial

    Sales Specialist

    3 weeks ago

    Involve Financial Kansas City, United States

    Involve Financial is currently hiring for a full-time Sales Specialist to work in Kansas City, Missouri and surrounding area This position offers competitive compensation, advancement, and the opportunity to make an impact. · In addition to competitive pay and our supportive work ...