Sr. Manager Product - West Jordan - Sportsman's Warehouse

Description

Job Overview: As the Manager of Product and Projects you will play a critical role in helping to drive the company's transition to the product operating model while owning the vision, strategy, and execution of key initiatives. Your leadership will be central in reshaping how we develop, deliver, and optimize our digital products, collaborating closely with cross-functional teams to ensure that products are customer-centric, data-driven, and aligned with the business goals. This is a hands-on, exceptional opportunity for a product leader with a passion for omnichannel retail, ecommerce, and transformation who isn't afraid to roll up their sleeves and personally manage their roadmap, including drafting user stories, etc.

Essential Duties and Responsibilities:

• Mentorship & Talent Development: Provide thought leadership and mentorship to product & project managers and team members, fostering a collaborative environment where innovation can thrive, and product delivery excellence is prioritized.
• Agile Transformation: Champion the implementation of agile product development practices, ensuring product teams are empowered to quickly iterate and release high-impact features that solve key customer problems and drive business growth.
• Stakeholder Management: Partner with key internal stakeholders including marketing, engineering, design, and supply chain to ensure alignment and visibility on product priorities, roadmaps, and outcomes.
• Hands-On Execution: Lead from the front. Personally conduct discovery exercises, customer sessions, UI/UX feedback sessions, etc. Personally build roadmaps, user journeys, and Epic roadmaps. Personally write user stories, with an emphasis on modeling how to eliminate ambiguity and by specifying requirements in exacting detail for engineers.
• Cross-Functional Collaboration: Lead and mentor cross-functional teams including product managers, designers, engineers, marketers, and data analysts to ensure seamless execution of product initiatives. Foster a culture of innovation, collaboration, and continuous improvement.
• Product Roadmap Ownership: Develop and manage a comprehensive ecommerce product roadmap that aligns with both customer needs and business objectives, balancing short-term tactical goals with long-term strategic initiatives. Own the OKRs and KPIs of your backlog and be comfortable defending the ROI of every decision you make.
• Product Operating Model Transition Advocacy: Help socialize and influence the company-wide transition to the product operating model, guiding teams to adopt agile methodologies, cross-functional collaboration, and product-focused leadership practices.
• Customer-Centric Product Development: Ensure the development of highly optimized, user-centric ecommerce experiences that meet customer needs, enhance satisfaction, and improve conversion rates across web, mobile, and digital channels.
• Data-Driven Decision Making: Utilize data analytics, A/B testing, customer feedback, and performance metrics to inform product decisions and optimize product features. Lead the use of metrics such as customer lifetime value (CLV), conversion rate optimization (CRO), average order value (AOV), and other KPI's. Be comfortable with continuously proving the ROI of every idea you prioritize.

Qualifications:

• Experience: 5+ years of experience in product & project management, with at least 5+ years in leadership roles driving transformation initiatives, particularly in adopting the product operating model or agile frameworks.
• Leadership & Influence: Exceptional leadership and mentoring skills with the ability to inspire teams, influence stakeholders, and guide senior leadership through complex product transitions.
• Product Strategy Expertise: Strong experience in crafting and executing product strategies, including product lifecycle management, roadmap development, and performance optimization.
• Project Management: Ability to juggle multiple priorities, manage deadlines, and execute efficiently in a fast-paced environment.
• Agile & Product Operating Model Knowledge: Deep understanding of Agile methodologies, including Scrum and Kanban, as well as best practices for implementing and scaling the product operating model across an organization.
• Data-Driven Mindset: Strong analytical skills with a proven ability to leverage data, customer insights, and analytics tools (e.g., Google Analytics, MS Clarity, Medallia, etc.) to drive product decisions.
• Customer-Focused: A passion for understanding customer needs and behaviors, with experience using tools like customer journey mapping, UX/UI best practices, and user feedback to shape product decisions.

Preferred Qualifications:

• Experience with enterprise-scale ecommerce platforms and tools.
• Familiarity with cloud technologies and data-driven ecommerce optimization.
• Familiarity with personalization tools and techniques.
• Expertise in technical SEO optimization, mobile optimization and multi-device strategies is a plus.
• Previous experience in digital transformation or implementing the product operating model in a mid to large-sized organization.

Education/Experience:

• Bachelor's degree required
• Advanced degree (Master's) preferred but not required

Supervisory Responsibilities:

• Directly manages Product and Project managers
• Responsible for hiring, onboarding, coaching, performance management, and career development of database staff
• Provides technical leadership and day-to-day direction, including workload prioritization and operational coverage
• Leads incident response and escalation for database-related issues

Work Environment/Physical Demands:

The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is considered sedentary. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install/move computer equipment
• The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time
• Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work
• While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)

Travel Requirements:

This position does not require travel.

Sportsman's Warehouse is an Equal Opportunity Employer.