Server - Hogansburg, United States - Tarbell Management Group

Description

Server
Job Details
Job Location
Bears Den Restaurant - Hogansburg, NY
Education Level
Not Specified
Salary Range
$ $11.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Customer Service
Description

JOB SUMMARY

As a Server at Bears Den Restaurant, your duties will encompass maintaining clean and organized tables, presenting menus, and serving food and beverages to patrons.

You'll need to possess a friendly and courteous demeanor, coupled with quick reflexes, to keep pace with the restaurant's dynamic environment.

Your indispensable objective will be to deliver top-notch service that will uphold and elevate our reputation while attracting a loyal clientele.

You'll be responsible for ensuring our guests receive a memorable dining experience.

ESSENTIAL JOB FUNCTIONS

• Required to thoroughly know the POS system: Pos-Touch, opening, and closing procedures.
• Keep everything neat and clean. This includes sweeping throughout the shift such as cleaning and wiping down equipment, glass fixtures, and walls.
• Accept reservations after discussing with the manager.
• Knowledge of menu items and how meals are prepared.
• Must be able to lift 15 pounds.
• Maintain all your tables with the necessities and clear away all non-essentials as the meal progresses.
• Must have the ability to up-sell menu items.
• All servers are expected to bus, wipe down, and re-set their tables.
• Must have an extremely high emphasis on hospitality.
• When not busy with customers, assist those who are.
• Must have excellent phone etiquette and always provide the best possible service.
• You must be aware of guests and anticipate their needs.
• Greet and seat customers as they enter the restaurant.
• Keen attention to customers while communicating both verbally and via body language.
• Work alongside co-workers to maximize the customer's dining experience by helping one another.

SUCCESS FACTORSWe will know the Server is successful when:

• They fully understand the job at hand.
• Take proper care of all kitchen equipment.
• Can communicate clearly, empathize, and enthusiastically listen to all customers.
• Are properly presentable at the beginning, during, and after their shifts.
• They are working effectively as a member of the team.

BEHAVIORAL CHARACTERISTICS

• Must have exceptional interpersonal and communication skills.
• Must have the ability to interact with all levels of employees and customers directly and on the phone.
• Must consistently represent the Bear's Den Restaurant and TMG positively.
• Must be respectful of professional boundaries.

Qualifications

QUALIFICATIONS

• Preferred at least two years experience in Restaurant Industry or Service experience.
• Previous customer service experience is considered an asset.
• Ability to adhere to policies/procedures/standards, both written and oral.
• Able to operate effectively as part of a team in a fast-paced environment.

POSTURAL AND PHYSICAL DEMAND REQUIREMENTS

• Frequent reaching above waist, chest, and shoulder level as well as below waist level
• Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger controls, etc.,)
• Continuous standing on tiled surfaces for all tasks
• Frequent hip flexion while walking for all tasks.
• Frequent lifting of boxes of supplies / Products weighing from <5 – 50 lbs. vertically from floor to knuckle height.
• Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height.
• Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens) .

CONCLUSION
The job description above outlines the responsibilities that will facilitate your success in your position. At Tarbell Management Group, LLC, we prioritize customer and employee satisfaction.

In the event of any changes related to our business success or the needs of our customers or organization, we may modify or adjust some of the responsibilities associated with this position.