Lead Banker - Rochester, United States - ThinkBank Inc

Description

At Think Bank, we're on a mission to help our customers build a better financial life.

If you enjoy a team environment and can effectively and efficiently interact with customers and provide positive guidance to your teammates, the Lead Banker may be a great fit for you.

As a Lead Banker, you will greet customers and actively engage in conversation with them to understand their banking needs and to recommend appropriate products and services.

Through your knowledge of Think's products and services, you will be empowered to help our customers make informed decisions about their financial needs by answering their questions, resolving their issues, and assisting with opening and maintenance of accounts.

You will serve as a resource and leader for the Teller/Banker team to resolve more complex customer issues, assist in having effective customer conversations, and participate in the training and mentoring of new Tellers and Bankers.

Additional responsibilities and duties of a Lead Banker include:

Coordinating the Teller schedule
Support and provide guidance to Teller staff on effective customer interactions and conversations
Assist with resolving customer issues related to Teller transactions
Coordinating audit functions and making sure your branch is in compliance
Acting as a mentor and participating in training of new staff members
Open new accounts for customers and assist with updating maintenance of existing accounts


Education and Experience Requirements:
High school diploma or GED equivalent required
Bachelor's degree preferred
1 year of banking experience

Benefits:
The position is eligible for a full benefits package including:

Health insurance with HSA contribution
Dental insurance
Vision insurance
Up to 23 days of PTO annually
Seven paid holidays
Four weeks of paid family leave
Up to 7.5% 401(k) employer match
Tuition reimbursement
Clothing allowance

At Think Bank, were focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals.

We value our differences - in thought, style, culture, ethnicity, and experience and understand that diversity and inclusion are good for business and make our company stronger.

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