- Responsible for assisting with administrative duties related to client relationships and identifying client service and sales needs
- Assists with the coordination and follow-up with clients to ensure superior customer service
- Courtesy, customer service, and tact are essential elements of this position. Work involves a large degree of personal contact with others both in and out of the organization for purposes of obtaining information, building relationships, or soliciting cooperation
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- Able to work collaboratively with others in a team environment
- Strong Organizational skills
- Excellent interpersonal and communication skills (verbal and written)
- Strong customer service skills
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- Able to adapt to changing environments, situations, and job responsibilities
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- Strong moral compass with high standards for workplace integrity
- Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employees must complete annual training in these areas
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Loan Officer Assistant - Summerville, United States - ALCOVA Mortgage
Description
Job Description
Job DescriptionThe Loan Officer Assistant will support Mortgage Loan Officers in all administrative, non-origination aspects of the mortgage loan origination process. Loan Officer Assistants work closely with Loan Officers to ensure all appropriate loan origination documents are thoroughly completed and adhere to Company, investor, and industry-established standards. The Loan Officer Assistant must have excellent 'people skills' and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.
Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Work Environment
This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. In this role, the individual routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This is largely a sedentary role; however, some filing and photocopying are required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Expected Hours Of Work
Days and hours of work are Monday through Friday, 8:30 A.M. to 5 P.M. Evening and weekend work may be required, as job duties demand.
Other Duties
This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EOE D/V/M/F
About CompanyMost companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.
In 2003, the trio joined together to establish a mortgage company—ALCOVA—an acronym for Alleghany County, VA, in honor of their roots.
In 2012, ALCOVA Mortgage made its debut on the Inc. 5000 list of fastest-growing private companies in the United States and has been recognized every year since. The company's phenomenal growth of 96% in three years propelled it into the league of such legendary superstars t
hat gained notoriety on the prestigious list as Dell, Microsoft, LinkedIn, Pandora, Timberland, Zillow, Yelp, and Domino's Pizza.
Today, ALCOVA continues to thrive, largely because of its roots in friendship and the passion to serve.
EOE/M/F/D/V
