Red Classic - Charlotte, United States - Red Classic Transportation Services

Description

Location:

Location:

Red Classic - Customer Service Representative in Charlotte, NC at Red Classic **Location:**

**Experience:**

Not Specified Red Classic is one of the largest and fastest-growing transportation providers in the country. Built on a tradition of excellence as a wholly-owned subsidiary of Coca-Cola Consolidated, Red Classic provides comprehensive transportation and fleet maintenance solutions to customers across a wide variety of industries. Our f ast-paced expansion, combined with our commitment to career development, creates unlimited opportunities for our teammates to grow and succeed. Were proud of our growth, but our purpose is what drives us to honor God in all we do, to pursue excellence, to serve others and to grow profitably. Come see what makes us different and why were on a mission to be the greatest place youve ever worked. **Job Description**

Department: RC Customer Service D

Functional Area: RC Customer Excellence

Posting Locations: Charlotte

****Job Overview****

The Customer Excellence Planner is responsible for assisting and supporting the day-to-day operations of one or more large customer accounts within our strategic customer base. The Customer Excellence Planner will serve as a back-up to the Account Manager and is also expected to build and maintain strong relationships with their day-to-day contacts.

****Duties & Responsibilities****

Handles the accepting or declining of load tenders based on contractual commitments

Facilitates spot quote opportunities for load tenders that do not fall within the contractual commitments and accurately build loads manually in TMS for customers, not on EDI

Schedules orders through customer email communication and/or portal access, factoring in hours of service requirements and transit times that will ensure on-time delivery

Serves as Point of Contact by proactively communicating to customers when there are service issues or equipment constraints and building and developing relationships with day-to-day contacts within all assigned customer accounts

Tracks and traces loads daily that are scheduled to pick up and/or deliver and ensures load data is accurate to ensure timely billing and collections

Ensures a basic understanding of all assigned back-up accounts to ensure accurate execution when other Services Representatives are out of the office

Manages the customers service expectations and participates in periodic account reviews with the customer and assigned sales executive to identify opportunities for account growth and then coordinate with Account Manager and Sales Executive Performs other duties as assigned

****Knowledge, Skills, & Abilities****

Customer service experience

Strong computer, typing, and 10-key skills

Experience with Microsoft Office

Ability to multi-task

Strong written communication skills

Attention to detail

Ability to work in a team environment

Willingness to adapt to organizational changes

****Minimum Qualifications****

High school diploma or GED

Knowledge acquired through up to 12 months of work experience

****Preferred Qualifications****

N/A

****Work Environment****

Office Environment

Red Classic Transportation is an Equal Opportunity Employer.

****This role is for you if you:****

- can travel extensively

- are highly flexible

- are deployable at little notice

- can adapt quickly to change

- are highly motivated

****Work in all areas of Sales & Operations:****

- Delivery Merchandiser

- Bulk Merchandiser

- Account Developer

- Space Management Specialist

- Forklift Driver & Warehouse Laborer

****We offer great rewards, competitive pay, career advancement & growth opportunities****