Full Time Assistant Store Manager (Store 7852) - Kirkland, WA

Job summary

At GameStop we are committed to providing exceptional service and delivering the latest gaming products to our customers.

Responsibilities

• Promptly greet guests; respond to guest questions/concerns quickly effectively and courteously assist guests with meeting their video gaming needs inform guests of special promotions recommend additional items as appropriate apply all selling behaviors during every transaction thank every guest for shopping at GameStop prioritize guests over tasks demonstrate that commitment by circulating throughout the store
• SUPPORT THE TOTAL SHOPPING ENVIRONMENT INCLUDING VISUAL AND OPERATIONAL ELEMENTS CURRENT SALES INITIATIVES AND THE GUEST RELATIONSHIPS THAT LEAD TO SALES AND REPEAT BUSINESS
• PROMPTLY ACCURATELY PROCESS GUEST PURCHASESRETURN TRANSACTIONS USING POINT OF SALE COMPUTER SYSTEM VIA PC KEYBOARD MAKE CORRECT CHANGES PLACE MERCHANDISE IN A BAG PROVIDE A RECEIPT ENSURE TOP NOTCH GUEST SERVICE RESPOND TO GUEST COMMENTS OR QUESTIONS IN PERSON OR ON THE PHONE ANSWER PHONE CALLS PROMPTLY COURTEOUSLY PROFESSIONALLY WHEN APPROPRIATE ESCALATE CUSTOMER ISSUES AND COMPLAINTS TO THE STORE MANAGER IN A TIMELY AND PROFESSIONAL MANNER PROMOTE GAMESTOP S UNIQUE GUEST BENEFITS NEW TITLE RESERVATIONS PROGRAM TRADE IN PROGRAM And Pro Rewards Guest Loyalty Program ASSIST The Store Manager with setting guest service expectations for store associates train store associates in all aspects of their job responsibilities including company/store policies procedures practices guidelines OBSERVE ASSOCIATE PERFORMANCE PROVIDE TIMELY APPROPRIATE FEEDBACK To Store Manager address unsatisfactory performance as directed ensuring all store associates are aligned with company and store gust service expectations PROVIDE TIMELY APPROPRIATE RECOGNITION Feedback To All Store Associates CONCERNING PERFORMANCE REGULARLY INPUT WRITTEN FEEDBACK FOR EACH STORE ASSOCIATES INTO WORKDAY HR SERVICE MANAGEMENT SYSTEM PARTNER WITH The Store Manager Ensure That Products Are Easy To See And Buy BUILD SALES BY SHARING PRODUCT GAMING KNOWLEDGE With Guests Provide A Clean Organized Environment In Which To Shop Grow Guest Loyalty And Repeat Business THIS POSITION SUPERVISE Sales Associates Retail Keyholders In Absence Of The Store Manager APPROVE PAYROLL ENTER PAID TIME OFF e.g WELLNESS MAKE TIME EDITS VERIFY That Store Associates Are Paid For All Time Worked ENSURE ALL AREAS OF THE STORE Including Restrooms Are Clean Organized Merchandised Per Company Guidelines And ALL STORE FIXTURE EQUIPMENT ARE IN PROPER WORKING ORDER ENSURE OMNI CHANNEL ORDERS ARE FULFILLED Shipped Daily Protect COMPANY ASSETS THROUGH EFFECTIVE Inventory Control Loss Prevention Practices Including Scam Awareness Safety Best Practices Delivering Bank Deposits As Required VISUALLY INSPECT ASSOCIATES PACKAGES Belongings At Closing Or At End Of Shift Appropriate COMMUNICARE ANY CONCERNS Issues TO TheStoreManager SUPPORT STO TEAM MEET Exceeding Sales Profit Shrink Goals Complete REQUIRED ADMINISTRATIVE OPERATIONAL DUTIES PERFORM STOCK ROOM Counts Stock Re Stock Merchandise On Shelves Fixtures Move Products FROM STOCKROOM FRONT OF STORE Ensure ALL PRODUCTS IN STORE REPRESENTED Organized Alphabetized On Sales Floor COUNT BALANCE Reconcile Daily Business Transaction Totals Correctly Accurately POS System ENSURE CLOSEOUT PAPERWORK FOR Daily Business Transactions Bank Deposit Slips Completed Correctly Accurately Verify Shipments For Discrepancies Shortages Record Any Discrepancies POS System Conduct Merchandise Counts Inventories Communicate Discrepancies ToStoreManager DistrictManager Process DefectivesRecallsStock Pulls Accurately Promptly Ensuring All Boxes Properly Labeled Include Packing Lists MAINTAIN AWARENESS Associate Guest Safety Identify Immediately Address Potentially Hazardous Situations Report Any Injuries Prompt Per Company Guidelines Assist Maintain Records Files Neat Organized Manner Help Ensure Manuals Up-to-date Supervise Delegate TasksToSalesAssociatesRetailKeyholdersIn AbsenceOfStoreManager Consistently AdhereGamestopPoliciesProcedures Including But Not Limited Policies Procedures Code Standards Ethics Conduct Adhere OpeningClosing Procedures

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  Job description

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