Real Time Analyst/ Entry Level 1/ Workforce Management - El Paso, TX
3 weeks ago
Job summary
This position is hybrid and requires the candidate to work in the office for three days and from home for two days as Real-Time Analyst. The role involves monitoring and analyzing data to determine when to engage backup plans to address anomalies.Responsibilities
- Continuously monitors call center tools for incoming channel volume.
- Analyzes variances in projected call volume and staffing real-time.
Job description
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