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    Solutions Implementation Engineer - Dallas, United States - Peak Technologies

    Peak Technologies
    Peak Technologies Dallas, United States

    2 weeks ago

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    Full time
    Description
    Location: Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
    Pay Range: $28-$32/hr
    **Extensive travel required**

    JOB SUMMARY & SCOPE:
    • Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
    • Interface with customers and management to ensure project status updates and address service issues.
    • Provide high-level customer service and satisfaction.
    • Extensive travel (up to 90%) required for customer site visits.

    KEY ACCOUNTABILITIES:
    • Independently complete technical analysis on complex systems.
    • Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
    • Experience with Electro-Mechanical systems.
    • Handle difficult customer situations with logical troubleshooting.
    • Demonstrate excellent time management and proactive communication.
    • Multitask and work effectively under pressure.
    • Collaborate effectively as part of a team.
    • Maintain a focus on customer satisfaction.
    • Build transparent communications internally and externally.
    • Perform additional duties as assigned.

    EDUCATION + EXPERIENCE + KEY TRAITS:
    • Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
    • Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
    • Basic Java scripting experience for data formatting and communications.
    • Flexibility to work evening/weekend hours or varying patterns.
    • Potential for occasional international travel.
    • Ability to work remotely and within a team environment.
    • Valid Driver's License without restriction.
    • Legal authorization to work in the country.
    • Physical capability for prolonged standing/walking, lifting, and ladder use.

    TYPICAL PERFORMANCE TARGETS:
    • Sustained excellence in project and process delivery.
    • Continuous improvement in delivery efficiency.
    • Innovation in safety, quality, and/or cost.

    LANGUAGE SKILLS:
    • English primary language for daily operations, with additional support for Spanish, French, and Dutch.
    • Effective reading and interpretation of documents and correspondence.
    • Proficient verbal communication with internal and external stakeholders.

    DECISION MAKING + REASONING:
    • Accountability and responsibility for business target delivery and decision making.

    WORKING RELATIONSHIPS:
    • Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.
    About Peak Technologies:

    Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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