IT Support Analyst - Austin, TX
6 hours ago
Job description
Who We Are
Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider
of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service
providers in the Permian Basin. We are proud of what we do – we have state of the art manufacturing facilities,
premium offerings, outstanding customer service, and exceptional work culture and a commitment to giving back to the
community.
We're very excited about what we see in front of us, and we think you will be too – so come join our team and
contribute to our growth
How You Will Make an Impact
As the IT Support Analyst, you will join our fast-paced, 24-hour operational manufacturing team. This role involves
working in both indoor and outdoor environments across our Kermit and Monahans, Texas locations. If you are a quick
learner with a passion for systems, networking, and desktop support, we want to hear from you
Responsibilities:
- Continuously develop expertise in systems and network administration to enhance performance and efficiency.
- Gain hands-on experience with industry-leading virtualization technologies such as Hyper-V, Veeam, and
VMware, contributing to the optimization of virtual environments.
- Deliver responsive and effective end-user support through a ticketing system, phone, and direct requests,
ensuring minimal disruption to operations.
- Collaborate with Systems Administrators on diverse projects, providing valuable assistance in troubleshooting
and system maintenance.
- Create and refine detailed documentation of processes and procedures to standardize workflows and improve
knowledge sharing.
- Proactively address after-hours IT requests, ensuring timely issue resolution and escalating complex problems as
necessary.
- Deploy and configure IT assets across enterprise environments, aligning technology with business needs.
- Support backup and disaster recovery processes to maintain data integrity and business continuity.
Minimum Qualifications
- Proven ability to provide desktop support for both local and remote staff in manufacturing (outdoors) and office
environments.
- Familiarity with desktop software, networking (routers, switches), and troubleshooting IT issues both in person
and remotely.
- Strong multitasking skills in a fast-paced, high-energy environment.
- Willingness to travel and work across multiple Texas locations (primarily Kermit and Monahans) with flexible,
on-call availability.
How You Will Stand Out
- AAS in Computer Science or a related technical field.
- Experience working in IT support within a manufacturing setting.
- Experience with virtualization technologies and advanced networking systems.
- Excellent verbal and written communication skills.
- Team-player with a positive, supportive attitude.
What You'll Love About Us
- Best People and Team. Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman
- Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
- Invest in Your Future. 401K with company match, immediate vesting
- Relax and Recharge. Paid time off and 10+ company paid holiday
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