- Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
- Manage a portfolio of client accounts – includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
- Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
- Opportunities to support TPM sales efforts – includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
- Work with clients to identify, define, prioritize, and implement new system functionality
- Lead web-based and on-site training for both new and current Oracle clients
- Work closely with cross departmental teams to resolve issues in a timely manner
- Demonstrate initiative to taking on increasingly challenging projects
- 1+ years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems
- Working knowledge of Windows or NT
- Customer Service experience
- Comfortable presenting to large groups
- Microsoft Excel skills required
- Professional written and verbal communication skills
- Ability to solve complex problems under pressure
- Construction industry knowledge helpful, but not required
- Ability and willingness to travel (up to 25%) when needed
- Bachelor's degree in Communications, Business, Finance / Accounting or related area of study and/or equivalent with 3 years prior business experience
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Client Services Implementation Specialist - Oklahoma City, United States - Oracle
Description
Job Description
Accountabilities:
As a Client Services Implementation Specialist, you will work directly with Oracle's clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, everchanging environment.
Career Level - IC1
Responsibilities
Qualifications:
Educational Requirements:
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $28.27 to $48.37 per hour; from $58,800 to $100,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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