Club Lounge Att. InterContinental Hotel and Conference Center - Cleveland, OH
1 month ago
Job summary
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Front Desk Agent you ll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction free experience. You ll also create the warm atmosphere that makes our guests feel at home in any location.Responsibilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests in person or on the phone
- Take and manage guest bookings up selling opportunities and telling them about ways to improve their stay.
Job description
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