- Maintains expert working knowledge to perform all major functions and workflows related to the library's service desk and circulation services.
- Maintains knowledge of the circulation system including training of coworkers and troubleshooting problems.
- Manages long overdue and lost materials. Assesses and collects fines. Manages library notices. Interprets library policy and procedures for library staff and customers.
- Partners with others in the library to oversee support of the library's circulating technology items such as laptops and wifi hotspots. This includes maintenance and inventory of circulating technology items, keeping contracts with vendors up to date, and working with library patrons to get technology items returned in a timely manner.
- Acts as approving manager of requests for library meeting rooms via the campus' Event Management System (EMS). Receives, reviews and approves/denies room requests. Manages conflicts and problems with rooms reservations with a high level of customer service. Trains staff to assist with EMS duties.
- Analyze and answer questions from library patrons in person and via the library's virtual AskUs service portal that includes chat and email for a minimum of six hours per week. Instruct customers on the use of the library's discovery tools including the library catalog, website, article databases, research guides, and clinical tools. Troubleshoot patron requests for help related to remote access of library resources including full text journal articles, ebooks, and databases.
- Special projects as assigned. This position will often serve as leader over project teams in the department. Position participates in library-wide planning via interdepartmental ad-hoc teams and/or standing library committees.
- Bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
- Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year-for-year not for the specific experience.
- Two years of experience in a library, or directly related position in a professional setting.
- Supervisory experience to handle group dynamics, promote teamwork, performance management and evaluation.
- Emotional intelligence to handle conflict management.
- Experience in customer services and managing customer services by phone, email and online and face to face service.
- Experience with library circulation systems and general practices in library public services.
- Experience in a computer lab environment assisting users with equipment and software troubleshooting.
- Experience with managing leave time across multiple staff and coordinating schedules for covering customer services desk and other daily/weekly task routines of a team.
- Intermediate to advanced skills using Microsoft Office applications such as Outlook, Teams, Excel, and Word.
- Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds (i.e. working with internal and external contacts, such as students, staff, faculty, vendors, or publishers).
- Must possess a professional demeanor and have experience that demonstrates ability to interpret complex rules, regulations, policies, procedures, and guidelines.
- Problem solving skills.
- Ability to manage multiple tasks and project and meet multiple deadlines.
- Ability to work independently and collaboratively.
- Detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills.
- Ability to evaluate, recommend, and implement operational workflows and procedures that align with new trends in librarianship and local considerations.
- Excellent communication skills for explaining policy and procedures.
- Familiarity with Microsoft Word, Excel and Outlook Calendar
- Interest in web technologies and ability to research software applications libraries can use to automate services and functions.
- Research skills and familiarity with library and web search tools to assist users with finding information.
- Flexibility in schedule and ability to work different shifts to accommodate business and training needs.
- Flexible and reasonable in application of rules and policies and knowing when to give attention to customer satisfaction versus knowing when to draw the line and politely say 'no' enforcing core service or conduct expectations.
- A cover letter and resume that specifically addresses the job requirements and outlines your qualifications.
- Submit all required documents indicated in this posting and include a current email address and phone number.
- Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.
- Click here to view Veteran and other General Information regarding Classified Staff positions:
- Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.
- Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.
- Interviews based on the job requirements, preferred qualifications and competencies listed in the posting.
- Candidates will be evaluated, scored and ranked based on oral responses
- Interviews may be over the phone, videoconference or in-person
Librarian II - Aurora, United States - University of Colorado
Description
Librarian II – 31576
Classified Staff
Description
University of Colorado Anschutz Medical Campus
Department: Strauss Health Sciences Library
Job Title: Librarian II
Position: # – Requisition: # 31576
*This job is open to current University of Colorado employees only*
Job Summary:
The Circulation Manager & Service Desk Coordinator is responsible for the daily operations of the library's circulation services and service desk. This position plans, organizes and coordinates the activities of the circulation services desk team and establishes unit goals and priorities. The manager provides daily supervision of employees in the work unit by assigning tasks, monitoring progress and workflow, checking work outcomes for timeliness and correctness, establishing work standards, scheduling shifts, signing leave requests and approving work hours. Provides direct managerial responsibility for and exercises significant independent judgment over the daily supervision of onsite library services.
Key Responsibilities:
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.
Why Join Us:
The Strauss Health Sciences Library is the library for the University of Colorado Anschutz Medical Campus. CU Anschutz includes the Schools of Medicine, Pharmacy, Dentistry, and Public Health, the College of Nursing, the Graduate School, and the University of Colorado Hospital. Coordinating and providing access to information in support of learning, research, clinical care and service to the community, the library is the physical and digital hub of knowledge on the campus. The library provides the largest collection of health sciences information resources in Colorado with a digital collection of more than 30,000 online journals, hundreds of electronic textbooks, and online databases.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: .
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.
Minimum Qualifications:
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
Knowledge, Skills, and Abilities:
How to Apply:
Questions should be directed to:
Application Materials Instructions:
APPLICATION DEADLINE: This announcement is open _______
To apply, please submit the following materials to this posting:
Special Instructions to Applicants
Classified Staff positions have specific application requirements:
For those who meet minimum qualifications, the comparative analysis process will include one or all of the following:
You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
Anticipated Pay Range:
The starting salary for this position has been established as $56,031- $69,478.
The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
The above salary range (or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at .
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .
Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. Application Materials Required: Cover Letter, Resume/CV, List of References, Additional Attachments – Refer to Application Materials Instructions Below Application Materials Instructions: Special Instructions to Applicants
Classified Staff positions have specific application requirements:
• Submit all required documents indicated in this posting and include a current email address and phone number.
• Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.
Job Category
: Professional Support Services
Primary Location
: Aurora
Department: U0001 — DENVER & ANSCHUTZ MED CAMPUS – 20570 – EVC CAO-Strauss Lib GeneralOps
Schedule
: Full-time
Posting Date
: Oct 20, 2023
Unposting Date
: Oct 26, 2023, 1:59:00 AM
Posting Contact Name: Traci Wells
Posting Contact Email:
Position Number:
View or Apply
To help us track our recruitment effort, please indicate in your email – cover/motivation letter where ) you saw this job posting.