Bilingual Contact Center Supervisor - Lansing

Only for registered members Lansing, United States

1 month ago

Default job background
Full time

Job summary

The Bilingual Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only.

Responsibilities

  • Lead a team of 10+ agents and provide guidance to all Peckham policies and procedures
  • Supervise the service center representative team by helping with training and development, coaching, counseling, and performance management

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