Lead Passenger Service Ramp - Columbus - G2 Secure Staff

    G2 Secure Staff
    G2 Secure Staff Columbus

    1 day ago

    Description

    Lead Passenger Service Ramp

    The Lead Passenger Service Ramp is responsible for leading and coordinating the work of airport agents across assigned areas.

    To be successful in this role, you must have six months of experience relevant to the role, excellent customer service skills, and the ability to work under pressure in a fast-paced environment.

    You will be required to monitor flight activity, adjust staffing or task assignments to maintain on-time performance, and ensure compliance with airport, airline, TSA, and company policies.

    In addition to these responsibilities, you will also serve as the point of contact for escalated passenger issues and resolve concerns professionally.

    • Leadership: Coordinate daily activities for ground handling operations; assign tasks effectively ensuring goals are met
    • Customer Focus: Provide top-notch service by dealing calmly with difficult situations while keeping customers informed about their flights
    • Communication: Keep staff updated on any operational changes so they can deliver efficient assistance

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