Deposit Operations Supervisor - La Crosse, WI, US

If you love teamwork, problem‑solving, and elevating the customer experience, this is your opportunity to shine As our Deposit Operations Supervisor, you'll coach and support a collaborative team while ensuring our deposit operations run smoothly. Be the leader who keeps our oper ...

Job description

If you love teamwork, problem‑solving, and elevating the customer experience, this is your opportunity to shine As our Deposit Operations Supervisor, you'll coach and support a collaborative team while ensuring our deposit operations run smoothly. Be the leader who keeps our operations strong and our customers happy.

Position Summary

The Supervisor leads the daily activities of the deposit operations team, ensuring operational excellence, regulatory compliance, and a commitment to exceptional customer service for both internal colleagues and external clients. This role provides direction, coaching, and workflow management to foster a high performing team and drive continuous process improvement.

As a subject matter expert for the bank's core deposit system, electronic banking, and deposit account opening platform this position will maintain, troubleshoot and support the implementation of best practices within these channels. Provides support in completing daily operational activities relating to Deposit Operations functions as defined by Bank policies and procedures.  Ensures the highest level of customer satisfaction according to our Culture of CARE.

Essential Job Functions

1. Supervise deposit operations staff, assigning tasks and monitoring performance to ensure service standards, compliance, and customer satisfaction are consistently achieved.
2. Champion a culture of exceptional customer service by promptly and professionally addressing inquiries and resolving issues for both internal and external customers. 
3. Manage and administer daily operational activities related to deposit products and services, including but not limited to ACH, wires, debit cards, mobile/online banking, bill pay, treasury management, remote deposit account analysis, external transfers, person-to-person transfers, NSF and chargeback processing, handle non-post items, proofreads, stop payments, issue certificate of deposit interest checks, and balance bank and general ledger accounts. 
4. Ensure all procedures and policies are current, comprehensive, and aligned with regulatory requirements and bank standards.
5. Serve as a resource for complex problem solving, process improvement initiatives and operational enhancements. 
6. Provide training, coaching, and support to deposit operations team members, enabling them to perform their duties effectively and in accordance with laws, regulations, and internal policies. 
7. Manage deposit operations workflow and support operational efficiency. 
8. IRA Administration: IRA and HSA transactions including resolution of questions and conflicts.
9. Communicate with clients and associates both verbally and in writing regarding account balances, debits, and credits as needed.  Initiate changes to customer accounts and bank accounting records for all corrections identified. 
10. Assist Accounting with bank balancing and management with reporting needs. 
11. Respond to subpoenas and levies as requested.  

Additional Duties and Responsibilities

1. Serve on Bank committees as needed.  
2. Participate in professional development opportunities to stay current with industry trends and best practices.

Software/Technology

Utilizes personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet / intranet, and other bank specific software.  Utilizes a variety of office equipment including computer printer, calculator, fax/scanner/copier, and multi-line telephone.

Education and Experience

Three to five years previous banking, accounting, and customer service-related experience and high school diploma or equivalent required. Associate or bachelor's degree in accounting or finance and supervisory experience preferred. Must have strong computer skills and technical ability to input and retrieve computerized information.  

Other Skills and Abilities

Ability to maintain the integrity of highly confidential customer and Bank information. Ability to deal effectively with time pressures and stress that can change hourly depending on level of customer activity. 

Competencies

1. Respect & Community according to our Culture of CARE:
   1. Establishes and maintains respectful and cooperative working relationships.
   2. Demonstrates respect for individuals in all forms of communication. 
   3. Supports team and bank goals and objectives.
   4. Demonstrates respect for a positive, diverse work environment and bank community. 
   5. Handles interpersonal conflicts constructively.
2. Communication: Communicates well (written and verbal), delivers presentations, has good listening skills
3. Customer Service:  
   1. Works well with customers
   2. Promotes a positive image of the department and company
   3. Strives to solve issues raised by customers
4. Learning and Development:
   1. Constructively uses feedback from multiple sources
   2. Seeks new challenges and increased responsibility
   3. Demonstrates willingness to try new approaches
   4. Seeks and participates in learning and development activities. 
5. Teamwork:
   1. Accountable to team
   2. Works to meet established deliverables
   3. Appreciates view of team members
   4. Respectful

Culture of CARE

Communication: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed

Associate Experience: Associate regularly treats co-associates with Respect and Integrity, is a Champion of excellence in their work, and has an attitude of Humility (RICH).

Recognition & Development: Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions.

External Customer Experience: We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship.

Working Conditions

Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job.  Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required.  Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.  

Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the "essential functions" of the position, with or without reasonable accommodation.

Acknowledgement

I understand that this job description describes the general nature and level of work performed by associates assigned to this position.  It does not state or imply that these are the only duties and responsibilities assigned to the job and does not create an employment contract.   I also understand that I may be required to perform other job-related duties as requested by Management.  All requirements are subject to change over time, within management's sole discretion, and to possible modification to reasonably accommodate individuals with a disability.  

State Bank Financial is an equal opportunity employer of individuals with disabilities and protected veterans.