- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform the task of cashier when scheduled or as needed per the surge plan guidelines
- Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
- Perform the task of Food Lion To-Go Runner when scheduled or as needed.
- Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
- Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
-
PT Customer Lead
3 weeks ago
Food Lion Salisbury, United StatesJOB DESCRIPTION · Count on me - We know what to do, we make it easy, we do our part and we care · Job Title: Customer Lead · Success Factors Job Code: · Department: Front End Reports · To: Customer Service Manager · Primary Purpose: · To provide fast, easy, flexible an ...
-
PT Customer Lead
2 weeks ago
Food Lion Statesville, United StatesAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulf ...
-
PT Customer Lead
3 weeks ago
Food Lion Lewisville, United StatesAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulf ...
-
PT Customer Lead
3 weeks ago
Food Lion Lexington, United StatesAddress: USA-NC-Lexington-1989 Cotton Grove Road · Store Code: Store 00515 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
PT Customer Lead
4 weeks ago
Food Lion Statesville, United StatesAddress: USA-NC-Statesville-608 Turnersburg Hwy · Store Code: Store 00552 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
PT Customer Lead
3 weeks ago
Food Lion Pfafftown, United StatesAddress: USA-NC-Pfafftown-4615 Yadkinville Road · Store Code: Store 01353 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
PT Customer Lead
3 weeks ago
Food Lion Jonesville, United StatesAddress: USA-NC-Jonesville-Us Hwy 67 And Hwy 13 · Store Code: Store 00613 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ...
-
PT Customer Lead
3 weeks ago
Food Lion Mooresville, United StatesAddress: USA-NC-Mooresville-1339 Shearers Rd · Store Code: Store 02684 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acr ...
-
PT Customer Lead
5 days ago
tapwage Mooresville, United States Part timeAddress: USA-NC-Mooresville-835 Williamson Rd · Store Code: Store 01570 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week acr ...
-
Velocity Solutions Cooleemee, United States"BE YOURSELF - AND DEVELOP YOUR TALENT At INFOMOTION, our focus is on extracting the maximum value from data - and soon, for you too. As long as you are passionate about data and understand your digital craft. Just like us. With almost two decades of experience, we are one of the ...
-
Lead Customer Service Representative
1 week ago
Circle K Statesville, United States Full timeStore : 1803 Safreit Loop, Statesville, North Carolina 28625 Availability - Shift/Days Flexible Availability Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fu ...
-
Lead Customer Service Representative
1 day ago
Circle K Statesville, United States Full timeStore : 131 Turnersburg Hwy, Statesville, North Carolina 28625 Availability - Shift/Days Flexible Availability Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, ...
-
Lead Customer Service Associate
3 weeks ago
Zips Car Wash Winston-Salem, United States Full timeDescription · How would you like to write your own paycheck? Check us out at Zips Car Wash We are hiring for hourly + commission positions where theres no limit to what you can make · To be eligible for hire, please complete our application and follow the link for a quick surve ...
-
Circle K Stores, Inc. Elkin, United States Part timeStore : 985 Johnson Ridge Rd, Elkin, North Carolina 28621 · Availability - Shift/Days · Flexible Availability · Lead Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-pa ...
-
Titan Innovations Bermuda Run, United StatesWe are expanding our team and are looking for you as a (Senior) Consultant in the field of Mobility, Infrastructure & Transportation at the location of your choice. (Part-time is also possible) We offer you the opportunity to use your knowledge and passion to drive the mobility a ...
-
Hair Stylist
1 week ago
Sport Clips Mooresville, United StatesSport Clips Haircuts is Hiring Hair Stylists Do What You Love. Love What You Do. · JOB DESCRIPTION · Our salon is looking for talented hair stylists who are passionate about cutting hair and making their clients look great Our team is dedicated to exceptional customer service and ...
-
Field Service Technician
3 days ago
TDS Telecom Mooresville, United States Full timeAs the Field Service Technician in Mooresville, NC, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. The Field Service Technician has direct, face-to-face contact with our ...
-
PT Customer Service Leader
3 weeks ago
Food Lion Mocksville, United StatesAddress: USA-NC-Mocksville-1388 Hwy 601 South · Store Code: Store 00932 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week ac ...
-
truck driver
56 minutes ago
Metal Sales Manufacturing Corporation Mocksville, United StatesSummary: · Metal Sales Manufacturing Corporation, the nation's largest manufacturer of metal roofing and building systems, has a great opportunity for an experienced Class A CDL Driver in our Mocksville, NC plant. · Perks: · $5,000 signing bonus · Paid per mile & stop with guaran ...
-
Popeyes Lead Cashier
3 weeks ago
Travel Centers Of America Mocksville, United StatesThere's never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. · Now a part of the ...
PT Customer Lead - Mocksville, United States - Food Lion
Description
Address: USA-NC-Mocksville-1388 Hwy 601 South
Store Code: Store 00932 Front End
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
excellent customer service.
DUTIES AND RESPONSIBILITIES
Responsibilities:
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.