Network voice engineer Tulsa ok ambij - ESR Healthcare

Description

Note By Manager -

Please share some more resumes who has skill set for Nortel - CS1000 ( models like 51c , 61c , option 11 , 81c), CS1000M and CS1000E and Avaya - CM, MG450,MG430

Willing to work at onsite .

Need Clean MVR.

Job Title:
Network Voice Technician


Location:
Tulsa, Oklahoma

Day 1 onsite

Required Skills

8-10+ years of Hands-on experience in Avaya and Nortel Voice system

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

Should be able to support on Telecom related tickets need Hands and feet includes MDF cabling support, analog, IP phone support for Nortel and Avaya Phones

Should have knowledge supporting Spectra link and ASCOM wireless phones

Keep records of Telecom inventory

Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.

Must be able to participate and represent the team in Change and Incident management meetings.

Excellent communication and presentation skills.

Coaching analysts for correct routing of tickets, capturing critical information

Open for 24x7 availability


Responsibilities:

To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on call escalations orL3 level support and doing incident and problem management

Work on value adding activities such Knowledge base update and management, Training fresher's, coaching analysts and conducting interviews or participation in hiring drives.

To adhere to quality standards, regulatory requirements and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Thanks & Regards

Ambuj

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