Traveling Community Manager - Elizabethtown, PA, US

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Traveling Community Manager for South Central PA (North).  · HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to ca ...

Job description

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Traveling Community Manager for South Central PA (North). 

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn't be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

The Traveling Community Manager is a dynamic, versatile leader responsible for delivering an exceptional, resident-centered experience while ensuring the operational, financial, and regulatory success of communities within an assigned region of HDC MidAtlantic's affordable housing portfolio.

This role serves a critical enterprise function by providing leadership coverage during staffing transitions, planned leaves, periods of elevated operational risk, or other times of critical need. Rather than being anchored to a single community, the Traveling Community Manager moves between properties within their designated region, serving as the temporary on-site leader where support is most needed.

In addition to direct community oversight, the Traveling Community Manager plays a key role in training, coaching, and onboarding new Community Managers and on-site staff, reinforcing HDC standards, systems, and resident-centered practices. This position requires a high degree of adaptability, sound judgment, and a trauma-informed approach, balancing operational excellence with care, connection, and accountability.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  HDC may change the specific job duties with or without prior notice based on the needs of the organization.

Community Manager Coverage, Training & Transition Support

• Provide temporary on-site community manager coverage within an assigned region during staffing transitions, planned leaves, or periods of elevated operational need, ensuring continuity of operations, compliance, and resident communication.
• Stabilize community operations during transitions while onboarding, training, and coaching Community Managers on HDC systems, compliance fundamentals, financial practices, and resident-centered service standards.
• Serve as a hands-on mentor and model best practices in trauma-informed customer service, organization, documentation, and prioritization.
• Identify operational risks, gaps, and training needs during assignments and communicate clear observations, recommendations, and transition notes to Regional Managers and leadership.
• Assist with new lease-ups and occupied rehabilitation projects within their assigned region.
• Assist with special projects as needed to meet operational and performance goals.

Primary Responsibilities when serving as a Community Manager:
Resident Experience & Community Leadership

• Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
• Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
• Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
• Maintain on-site presence to manage daily operations and respond to emergencies as required.

Leasing, Occupancy, & Rent Collection

• Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
• Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
• Process and track resident applications, determining income and program eligibility.
• Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.

Compliance & Inspections

• Maintain accurate, complete and complaint resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable. 
• Complete income certifications and annual recertifications accurately and on time.
• Coordinate and prepare for audits and 3^rd party inspections; proactively identify and make necessary file corrections.

Maintenance & Curb Appeal

• Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions. 
• Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes. 
• Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
• Ensure resident work order requests are resolved promptly and professionally.

Financial & Administrative Oversight

• Monitor financial performance to perform better than budget, identifying and correct issues related to expenses and revenue to achieve positive net income.
• Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
• Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies.

Education, experience, and special requirements:

• Position requires a high school diploma or equivalent required, along with a valid driver's license.
• Position requires at lease one-year minimum Affordable Housing Property Management work experience.
• Position requires a minimum of two years of supervisor or manager experience.
• Background in customer service required; property management experience preferred; affordable housing experience a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills and enjoys working with people.
• Must be open to learning property management software and standard office technology.
• Successful completion of drug screening and criminal background check.

Core Competencies (skills, knowledge, or abilities):

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization.  Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals.  Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team.  Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one's emotions respectfully in all situations.   Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in their professional development.   

Results Oriented: Reliably delivers intended results, on time and within budget.  Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

Normal work environment:

•Work environment will be indoors and outdoors and will require 100% annual travel within designated region.

•Requires moderate physical demands; lifting up to 25 pounds, continuous standing, bending, walking, and lifting.

Equal Opportunity Employment  

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.