Team Shift Lead - Saint Albans - Tim Hortons

    Tim Hortons
    Tim Hortons Saint Albans

    3 hours ago

    $42,000 - $68,000 (USD) per year *
    Description

    Team Shift Lead

    Are you passionate about providing exceptional guest experiences? Join Tim Hortons as a Team Shift Lead and play a vital role in leading our team to success In this operational role, you will oversee team activities during your shift to ensure outstanding service, product quality, cleanliness, and a positive work environment.

    People Management

    • Lead by example, showcasing respect for every team member and guest.
    • Support the recruitment and retention initiatives in partnership with the Restaurant Manager.
    • Address urgent issues promptly during your shift.
    • Provide clear, ongoing direction and support to team members.
    • Create an exciting and engaging work atmosphere to motivate the team toward achieving goals.
    • Train and mentor new team members using our training resources.
    • Communicate team member performance updates (positive and negative) to management.
    • Ensure optimal team coverage and step in during peak times to maintain service excellence.

    Hospitality Management

    • Set the standard for guest service by prioritizing their needs.
    • Engage with guests in a friendly and efficient manner.
    • Handle guest complaints swiftly, transforming challenges into positive outcomes.
    • Support company-wide incentive programs to boost team performance.

    Operations Management

    • Understand and comply with all relevant legislation and Tim Hortons operational standards.
    • Ensure proper merchandising and stocking of products and packaging.
    • Supervise cash handling procedures during shifts.
    • Maintain operational efficiency through effective team oversight.
    • Uphold restaurant policies, including cash and food safety protocols.
    • Stay informed on operational updates through company resources.
    • Assist in driving sales and transactions during your shift.
    • Complete required shift documentation to support operational success.
    • Raise any issues or challenges to management for resolution.

    Health & Safety

    • Adhere to occupational health and safety legislation.
    • Follow safe work practices and procedures diligently.
    • Use personal protective equipment as required.
    • Report any incidents, unsafe conditions, or health and safety violations to management.
    • Ensure compliance with health and safety policies throughout your shift.

    Physical Demands Requirements

    • Frequent reaching and manual dexterity are essential.
    • Strong capability to stand for extended periods on tiled surfaces.
    • Ability to lift boxes and supplies safely, from 5 to 30 lbs.
    • Experience with varying temperatures (cold storage and cooking equipment).

    Join us in making every guest's visit special Note: Must be 16 years of age or older.

    * This salary range is an estimation made by beBee
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