Central Access Associate - Buffalo - Roswell Park

    Roswell Park
    Roswell Park Buffalo

    5 days ago

    Description

    Central Access Associate - Temporary

    Our team at Roswell Park is seeking a highly skilled Central Access Associate to act as the primary customer communications liaison. This role involves answering requests for information from patients, caregivers and community healthcare providers via multiple technological touch-points including CRM system, email, web, chat and phone.

    The ideal candidate will possess strong analytical and creative skills with the ability to multi-task efficiently while maintaining a high level of technical competency using available tools and applications.

    This individual will serve as the primary contact for all communication with community physicians ensuring timely physician connection occurs. They will also collect data maintain patient demographics in our CRM database document each patient or physician interaction according to our guidelines ensure satisfaction utilize mobility solutions work with various departments provide feedback guide new workflows collaborate with administrators update on-call calendars department head address systemic issues affecting patient care satisfaction ensure Roswell Park's mobility environment is operational.


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