Salesforce Technical Support Analyst - Battletown, United States - Moody's
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Description
Moody's is a developmental culture where we value candidates who are willing to grow.So, if you are excited about this opportunity but don't meet every single requirement, please apply You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers.
We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level.
Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at Technical Support Specialist is responsible for supporting our CRM Application users by handling queries raised by them.
This role is responsible for providing seamless application support to the internal Moody's employees, by ensuring a good understanding of the applications supported, providing regular and detailed communication, and if required timely escalation to L2/L3 teams, Business Analysts and vendors.
Functional Responsibilities:
Participates in M&E, Project transition and UATs to enhance individual knowledge and build on the knowledge required to support the application.
Qualifications:
MUST HAVE SALESFORCE EXPERIENCEMinimum education and work experience required for this position include:
relevant experience.
Experience with handling complex Salesforce systems, third party integrations, data loader, excel connector, Workbench/SF Inspector, and writing/understanding SOQL queries on Salesforce database is preferred.
is desirable.
or any other third party managed a nice to have.
HYBRID-1 DAY IN OFFICEThe key competencies for this position include:
This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position.
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