Salesforce Architect - Dallas, TX
1 day ago
Job description
- Salesforce Sales Could - Membership sales and pipeline management.
- Salesforce Service Could
- Marketing Cloud Account Engagement (Pardot) - Marketing automation
- Member self-service portal
- Integration with Telephony Systems (Dial Pad)
- Docusign - Document tracking
Overview of the Role
- As a Salesforce Developer, you will be instrumental in supporting and implementing Salesforce solutions critical to our client's business operations.
- This role demands a strong technical acumen in Salesforce platforms, deep expertise in integrations with diverse systems, and the ability to ensure seamless end-to-end issue resolution.
- Your contributions will drive operational efficiency and support the company's ongoing commitment to delivering superior experiences in the travel, transport, logistics, and hospitality sectors.
Detailed Responsibilities
- Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance.
- Exposure to Security configurations and hardening in Salesforce
- Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes.
- Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues.
- Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders.
- Utilize and support integrations with platforms such as Pardot and ServiceNow.
- Provide production support coverage during Central Standard Time (CST) business hours in Dallas, and deliver on-call support during off hours as needed.
- Collaborate with other technical teams to identify and implement system improvements and best practices.
Skill Requirements
- 10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments.
- Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management.
- In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
- Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues.
- Hands-on experience with Pardot and ServiceNow platforms.
- Excellent communication and interpersonal skills for effective stakeholder management.
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable.
Other Requirements (Optional)
- Experience working in the travel, transport, logistics, or hospitality domains is a plus.
- Familiarity with ITIL processes and agile methodologies.
- Additional certifications in related technologies are an advantage.
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