Sportsbook Cashier - Cleveland, United States - JACK Cleveland Casino LLC

Description

Job Description

Essential Functions

• Ensure strict compliance of all OCCC regulations and federal IRS requirements.
• Write, verify and finalize payment on sports wagers.
• Maintain accurate cash bank.
• Answer questions relating to sports betting wagers and/or betJACK sportsbook app.
• Provide superior customer service and build relationships with casino guests.
• Own and organize a clean sportsbook counter area.
• Follow service procedures, policies and standards and support the team.
• Stay current on all compliance training and SOPs.
• Adhere to quality and quantity standards and control mechanisms.
• Accurately complete all required gaming forms, maintaining customer confidentiality.
• Keep ahead of customer service industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
• Performs additional duties as assigned.

Knowledge, Skills & Abilities

• Basic math skills.
• Proficient using point of sale terminals.
• Must possess knowledge of sports betting markets, products and customer.
• Meticulous cash handling practices.
• Ability to work well in a fast-paced team environment.
• Heightened attention to detail while recording guest information.
• History of maintaining an accurate cash bank

Education and Experience

• Previous cash handling experience required.
• Sportsbook/casino experience preferred.
• Minimum 21 years of age.

Required Certification/License

• Must be able to obtain, and maintain an Ohio Casino Control Commission Sports Gaming License