L1 Enterprise Operations Engineer - Washington, United States - DIGITALSPEC LLC

Description

Job DescriptionJob Description

Position:
L1 Enterprise Operations Engineer

Location:
Washington, DC or Beltsville, MD


Education:
Associate's Degree or Equivalent Experience


Clearance:
DoD Secret Clearance (Active clearance preferred)

The L1 Enterprise Operations Engineer is a vital member of the Enterprise Operations team responsible for monitoring and maintaining the server environment for a Federal Government agency.

This role involves real-time server monitoring, stakeholder communication, troubleshooting, and collaboration with Systems Administrators to ensure the continuous operation of critical systems.

The L1 Enterprise Operations Engineer also plays a crucial role in responding to outages and facilitating the resolution of server-related issues.

Key Responsibilities:

• 13 years of experience with IT or computer information systems.
• Experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.

Corporate Performance Standards:
In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customers and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

About DIGITALSPEC, LLC

DIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified 8(a), ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA.

We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area.

DSPEC provides solutions and services in markets such as:
Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.

Company DescriptionDIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA.

We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area.

DSPEC provides solutions and services in markets such as:
Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.

Company DescriptionDIGITALSPEC, LLC (DSPEC) is a Small Business Administration (SBA) certified, ISO 9001, 20000, and 27001 company founded in 2005 and headquartered in Fairfax, VA.

We are a leading provider of Business Consulting Services and Technical Solution Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area.

DSPEC provides solutions and services in markets such as:
Homeland Security and Law Enforcement, Defense and Intelligence, Financial Services, and Social & Citizen Services. We work collaboratively with clients to create solutions that 'fit' the client environment and use industry best practices.

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