Production Manager - Alpharetta, GA
3 days ago
Job summary
Evaluates quality of service provided to customers and develops procedures to minimize customer complaints Ensures diplomacy concerning customer service-related concerns Coaches and develops Lawncare Technicians and Assistants Works with other managers to identify ways to reduce customer cancellations Recruits interviews and selects personnel needed to efficiently staff the service function Evaluates performance makes salary recommendations and administers disciplinary actions consistent with company policy Plans conducts new hire and on-going training for service personnel in customer service skills technical skills safety policies and procedures Supervises a team of technicians to ensure service goals are met Maintains positive morale among personnel actively promotes teamwork Examines associate work for accuracy neatness conformance to best practices as well as company policies procedures Determines work procedures issuing oral written instructions Expedites workflow by coordinating the sharing of information between customer field technician Prepares work schedules assigns monitors duties to service personnel for efficiency Prepares composite reports from individual reports of subordinates Conducts daily weekly management meetings Ensures that a safe workplace is provided for all associates by ongoing training adherence to company policies Maintains Department of Transportation Pre/Post Trip Inspection Drive Qualification files Ensures current licensing is maintained by all associates required by company policy/state federal law
Job description
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