Customer Service/Order Fulfillment Associate - Houston, United States - GBT Foods, Inc.

    GBT Foods, Inc.
    GBT Foods, Inc. Houston, United States

    1 month ago

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    Description
    Job Description

    Job Description

    We are seeking a full time

    Customer

    Service/Orderfulfillment

    Associate

    to join our team to support our retail business and E-commerce online order fulfillment 20% of the time you will be working on order order fulfillment tasks (processing order, picking/packing, and preparing shipment), and 80% of the time you will be providing professional customer service via phone calls and Emails.

    This position will require you to have the basic knowledge of using computer software and familiar with using Email and phone.

    Initial training on order fulfillment procedure and products will be provided.

    Responsibilities:
    Process customer inquiries such as product information, returns and exchanges,
    Follow up with potential and existing customer to improve customer shopping experience and customer relationship
    Prevent order errors by reviewing for accuracy and pricing discrepancies
    Communicate with appropriate teams regarding shipment delays and errors
    Support order fulfillment when needed
    Perform other duties and projects as assigned.

    Qualifications:
    Willing to learn and can learn quickly
    Professional and friendly
    Familiar and comfortable with computer
    Conscientious, organized, and detail-oriented
    Quick and efficient. You are willing to roll up your sleeves and tackle any task to keep our wheels moving.
    Excellent communication skills
    Able to lift or help lift heavy boxes. When supporting picking/packing, you'll mostly be packaging smaller packages under

    50 lbs

    but will occasionally be asked to help with heavier packages
    Fluent both in writing and verbal English is a must, bilingual is a plus
    Must be able to work onsite from 8 :30 AM to 5:30 PM , Monday through Friday

    Company Description GBT Foods, Inc., founded in 2015, is an supplier of bubble tea, frozen yogurt and snow shaved ice products.

    Whether you have an existing restaurant business, or just start to having an idea of opening a store, we offer a complete product line of Asian style products you will need.

    We sell Bossen products which provide the ingredients you need for drinks or toppings for bubble tea, shaved snow ice and frozen yogurt.

    Located in Houston Texas, Edison New Jersey and Rosedale Maryland, GBT Foods also serves as a business consultant to restaurant owners and entrepreneurs in the area and nationwide.


    Browse through and for more information

    Company Description

    GBT Foods, Inc., founded in 2015, is an supplier of bubble tea, frozen yogurt and snow shaved ice products.

    Whether you have an existing restaurant business, or just start to having an idea of opening a store, we offer a complete product line of Asian style products you will need.

    We sell Bossen products which provide the ingredients you need for drinks or toppings for bubble tea, shaved snow ice and frozen yogurt.

    Located in Houston Texas, Edison New Jersey and Rosedale Maryland, GBT Foods also serves as a business consultant to restaurant owners and entrepreneurs in the area and nationwide.

    Browse through and for more information
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