Genesys Cloud Engineer - California, United States - PTP

Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a

Genesys Cloud Engineer

to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.

At PTP we value aptitude and creativity as well as experience.

We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.

Responsibilities

Implement Genesys Cloud and PureCloud contact center solutions

Conduct technical implementation activities from post-sale to support transition

Development of Genesys Cloud call flows for routing and IVR

Write and execute test plans

Requirements

1+ year of experience with the Genesys Cloud platform

3+ years of experience with the contact center solutions

Knowledge of Amazon Web Services (AWS), including S3, EC2, etc.

Experience with applications leveraging APIs, JSON or JavaScript

Knowledge of change control processes

Excellent communication skills

Desired

Genesys Cloud Certified Professional (GCP-GC)

AWS Cloud Practitioner Certification

Knowledge of IP Telephony:
Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)

Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript

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