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Field Service Technician I - Schaumburg - Canon USA & Affiliates

Description
**About the Role**
At Canon Solutions America, a leader in technology, solutions, and services, we're looking for a Field Service Technician to deliver exceptional customer experiences and efficiency in the routine maintenance of Canon-supported products.
**Your Impact**
You'll be responsible for:
Reporting product failure trends and serviceability issues with accurate documentation.
Providing efficient and responsive field/shop/on-site maintenance to meet customer demands.
Maintaining technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Showcasing strong customer communication and satisfaction skills.
Maintaining machine performance to achieve branch/district metric targets.
**About You: The Skills & Expertise You Bring**
This is a customer-facing role requiring compliance with customer policies and protocols.
We require a High School diploma or equivalent experience.
You should have a basic understanding of internet environments and ability to complete the 120-day introductory period and PDIF new-hire class.
A valid driver's license and acceptable driving record are necessary.
You must take necessary steps to obtain security and/or other clearances required by customers.
You should be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
**Company Overview**
About our Company - Canon Solutions America, Inc. empowers companies by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We help drive sustainability, nurture efficiency, and regulate costs through comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.
We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
We comply with all applicable federal, state and local laws, regulations, orders and mandates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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