Secretary - Full Time- Hawthorned - Norton, United States - Frontier Health

Description

JOB TITLE Secretary


SUMMARY:
May be responsible for multiple duties, including job duties of the receptionist, medical records clerk or data entry clerk.


EDUCATION AND EXPERIENCE:

Education:
High School Diploma/GED preferred. Coursework in general office and computers preferred.


Licensure:
N/A


Certification:
N/A


Experience:
Experience in customer service preferred.

Knowledge/Skills:
General office skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history


EQUIPMENT:
Computer, fax, copier, and any other equipment required to perform the functions of the position.


MAJOR DUTIES AND RESPONSIBILITIES:

• Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner.
• Maintains a positive, empathetic and professional attitude toward consumers at all times. 3. Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.
• Interviews consumers to collect accurate and complete data for case-opening paperwork and obtains all required signatures on documentation.
• Enters access data on computer system.
• Process location specific reports on a routine basis (i.e. Census, Admission Log, PREA, etc.)
• Communicate with professional and clinical teams within the location concerning consumers.
• Prepare and maintain consumer records in a neat and appropriate manner.
• Maintain loose filing on a daily basis.
• Monitor results of Utilization Review on a daily basis.
• Manage office supplies inventory and place orders as necessary.
• Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc.
• Maintains strict confidentiality of all knowledge gained through contact with consumers.
• Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.
• All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee.

All employees of the organization are expected to:

• Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
• Maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Demonstrate reliability by arriving to work on time and utilizing effective time management.
• Meet all productivity requirements.
• Demonstrate team behavior and must be willing to promote a team-oriented environment.
• Represent the organization professionally at all times.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.