Rehabilitation Services Associate - Charleston, United States - State of West Virginia

Description

Special Hiring Rates:
$26, Division of Rehabilitation Services

$43, Division of Rehabilitation Services, Disability Determination Section

Under general supervision, at the full-performance level, these positions perform work providing programmatic assistance to staff, participants and other user entities of a component of a statewide program or major area specific to or characteristic of the Division of Rehabilitation Services.

In the area of rehabilitation services delivery, function as a paraprofessional assisting rehabilitation counselors in a variety of casework duties and direct consumer services.

In the area of disability determination, these positions function as paraprofessionals assisting adjudication staff in a variety of casework duties and various claimant services.

These positions use independent judgment to assist with the development of casework throughout the entire process in order to relieve the Rehabilitation Counselor and help assure compliance with laws and regulations governing the program or major area.

These positions assist in establishing and maintaining operational procedures and use independent judgment to determine approaches to operational problems. These positions exercise latitude in varying methods and procedures within the parameters of program guidelines. They may assign and review the work of clerical staff. This class may also be used as the entry level of the Rehabilitation Services Specialist series. Travel throughout assigned area is required. Perform related work as required.


Distinguishing Characteristics:
These positions are distinguished by the absence of complex analysis and interpretation.

The duties include problems which are typically procedural or operational in nature and resolutions are derived from among more standard precedents.

These positions typically perform clerical duties and work is done in conjunction with rehabilitation programs or services.

For the Disability Determination Section (DDS), these positions provide assistance in preparing cases for adjudication but are not involved in the final disability determination.

Click The APPLY Link To Apply Online.


IMPORTANT:

Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete.

You MUST complete ALL parts of the application, including the Work Experience section.


ATTENTION:

Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified.

If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.

If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it.

Or, you may email it to:
or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest.

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• Greet consumers and explain services available; answer phone, resolve complaints and provide information.
• Develop new consumer referrals, explain the agency's program to prospective consumer and complete all aspects of the application process.
• Prepare casework in the diagnostic phase; initiate vocational diagnostic interviews; arrange preliminary diagnostic studies.
• Administer vocational tests.
• Assist with the development of Individual Employment Plans (IEP) for consumers.
• Maintain progress of the IEP and services through home visits and employer contacts.
• Coordinate service delivery with other partners within the One Stop Shop Workforce initiative.
• Assist with job placement.
• Make presentations and promote agency services to the community, physicians, schools and employers.
• Compose correspondence and prepare authorizations for service.
• Develop new or update existing forms, paper and/or electronic to facilitate operations.
• Set up and maintain paper and electronic files; input data into Electronic case Management (ECM) and fiscal systems (CAPS).
• Review forms for completeness and/or compliance.
• Compile information and prepare statistical and narrative reports; review data for inclusion in reports.
• Talk with state, federal and local program participants to explain procedural changes, clarify guidelines and answer general questions.
• Monitor procedures for effectiveness and efficiency.
• Advise program participants and/or other staff on changes in operational and procedural policies, regulations and guidelines and answer questions regarding those changes.
• Develop initial, reconsideration, and Continuing Disability Review cases.
• Contact claimants and evidence sources to obtain impairment documentation; perform phone follow-ups, reminder calls, and phone case development.
• Communicate evidence sources to resolve case documentation conflicts.
• Review cases and perform necessary case actions; recommend case actions to Disability Evaluation Specialists - Presumptive Disabilities, Consultative Evaluations, etc.
• Receive, sort and distribute incoming and outgoing mail.
• Set up and maintain an electronic file to assist casework.
• May provide phone coverage for the specialist or cover caseload for short periods.

Knowledge, Skills and Abilities

• Knowledge of or ability to learn rules, regulations, policies and procedures of the Division of Rehabilitation Services.
• Knowledge of or ability to learn federal and state regulations, laws and statutes governing program or area.
• Knowledge of the psychological and social problems of the disabled.
• Knowledge of general office procedures.
• Knowledge of medical and vocational documentation requirements.
• Knowledge of casework operating system.
• Knowledge of Listing of Impairments, vocational issues, and relevant Program Operations Manuals.
• Ability to collect and compile accurate information or evidence.
• Ability to use the ONET, Dictionary of Occupational Title resource tools, and Standard Occupational Titles (SOC).
• Ability to interact and develop resources at the community level.
• Ability to determine how changes affect the area of employment.
• Ability to perform basic arithmetic and clerical-related tasks.
• Ability to communicate effectively, both orally and in writing.
• Ability to understand and interpret medical, psychological, and vocational evidence.
• Ability to interact effectively with staff, consumers/claimants, and resources.
• Ability to operate and perform in an electronic case environment.

Training:
High school diploma or the equivalent.


AND

Experience:

Four (4) years of full-time or equivalent part-time experience in paraprofessional or clerical office support work that includes the application of state and federal laws and/or guidelines.

OR

Substitution:

Successful completion of coursework from an accredited college or university may be substituted for the required experience at the rate of thirty (30) semester hours of training for every one (1) year of experience.

Special Requirement:
A valid driver's license is required.

DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION*