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    Logistics Coordinator - Peachtree City, United States - Professional Delivery Providers LLC

    Professional Delivery Providers LLC
    Professional Delivery Providers LLC Peachtree City, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    About Professional Delivery Providers,


    LLC:


    Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism.

    No matter what service you are looking for, we guarantee to not only meet but exceed your expectations and ensure your full satisfaction.

    Using our many years of experience with logistics and last-mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect.

    We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries.

    We take much pride in keeping the integrity of Professional Delivery Providers LLC, being fast and efficient without sacrificing quality.


    Job Overview:
    The Logistics Coordinator position is instrumental to ensuring the smooth running of a logistics operation. This position routes to efficiency, productivity, and customer satisfaction. This role is responsible for the logistics administration to the customer care operational activities.

    As the coordinator you will also interact with our 4 customers (stores, consumer, field managers, and contract carriers) on a day-to-day basis and aide as support mechanism.

    The position will also assist in the implementation of continuous improvement on processes for the support center.


    Essential Duties, Responsibilities:
    Partner with field operations; managers, contract carriers, stores, and aides as a support mechanism.


    Prioritizes loads while ensuring customer needs are met through coordination and continuous communication with production, dispatch team, and dispatch supervisor.

    Accurately input load and driver-related information such as contractor and driver name.


    Coordinate store capacity needs with driver availability while ensuring drivers stay within hours-of-service requirements, trucks are set up based on market objectives on production and maximization.


    Maintain communication with customer care management and identify any existing and/or potential service failures/issues; attempt to minimize impact to the customers.

    Make certain all email communication has closure and professional responses with a high sense of urgency.

    Manage call queue during the available time to ensure standard phone metrics are met within the role.

    Provide input to management regarding any feedback pertaining to market opportunities or suggestions for improvement with CRM.

    Maintain spreadsheets and reports such as; lineups, special requests, routing recaps, pre-call notifications, and manifests.

    Adhering to all company policies and proceduresand lead by example.

    Maintaining confidentiality of information.

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