- Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members.
- Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center.
- Complete the offboarding process for all departing behavior technicians.
- Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.
- Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. as needed.
- Perform other duties as designated by supervisor.
-
Director of Operations
2 weeks ago
Society of Exploration Geophysicists Winston-Salem, United StatesDirector Of Operations · Reports To · EVP – Quality Plus and GOGAS · FLSA Status: · Exempt · The Director of Operations mission is to expand and develop our company through strict adherence to our "Core Ideology" and to empower ,train, and motivate "Quality People" to strive fo ...
-
Operations Director
6 days ago
Centria Autism Winston-Salem, United StatesJob Description · Job Description Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on ...
-
Director of Operations
2 weeks ago
MCS Group | Your Specialist Recruitment Consultancy Winston-Salem, United StatesMCS are excited to be partnering with one of our long term clients on their search for a Director of Implementations/ Operations. This is going to be a very important role in the company where you can make a huge impact from day 1. · You will be overseeing 3 teams and having thei ...
-
Operations Director
1 week ago
Centria Autism Winston-Salem, United StatesEvery child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on (on their own terms). Too many ch ...
-
Managing Director, Operations
2 weeks ago
Safety NetAccess, Inc. Winston-Salem, United StatesJOB SUMMARY: · The Managing Director of Operations Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Oversees implementations, engineering and client relation departments, ensuring each is reaching go ...
-
Atrium Health Winston-Salem, United StatesOverview · Winston-Salem, NC · *relocation package available · The Administrative Director of Ambulatory Surgical Operations has a solid reporting line to the Market Associate Vice President (AVP) of Ambulatory Surgical Operations and will work with the AVP and other key stake ...
-
Wake Forest University Winston-Salem, United StatesApplication Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other document ...
-
NCAA (National Collegiate Athletic Association) Winston-Salem, United StatesJob Description Summary · Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual cont ...
-
Wake Forest University Winston-Salem, United StatesApplication Instructions: · External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. · Please add your cover letter and any other document ...
-
Director, Operations
1 week ago
Helios Technologies Buffalo Grove, United StatesJob Details · Job Location · Schultes Precision - Buffalo Grove, IL · Position Type · Full Time · Job Category · Management · Description · Job Summary: · The Director of Operations is responsible for overseeing all operational aspects in a low volume/high mix manufacturin ...
-
Assistant Director of Operations
1 week ago
University of North Carolina Chapel Hill, United StatesA global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the art ...
-
Managing Director
1 week ago
Experis Winston-Salem, United StatesBuild your career with Experis, a ManpowerGroup company as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in your field and forge ...
-
Hallmark Global Technologies Ltd Winston-Salem, United StatesHI, · This is Swamy from Hallmark Global Technologies, · Currently we are Looking for a IT Project Manager -GMP Systems (Good Manufacturing Practices)-Winston-Salem, North Carolina, United States) -Full time - On Site · If you are looking for a project , please go through the be ...
-
Bilingual Human Resources Manager
2 weeks ago
Cornerstone Building Brands Winston-Salem, United StatesCornerstone Building Brands is achieving above market growth and our Human Resource team is at the forefront of this work. We are looking for a high-performing Bilingual HR Manager to lead the HR team and support the manufacturing leadership team at our Welcome, NC facility in bu ...
-
Regional Director of Sales and Marketing
2 weeks ago
Harmony Senior Services Winston-Salem, United StatesWhy Harmony? · 401k + Fulltime Part-time Benefits Packages · Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more) · Training, Development Career Laddering · Great work-life ...
-
Regional Director
2 weeks ago
Compass Group, PLC Winston-Salem, United StatesThe Regional Director is a part of a management team for the district and provides overall planning, direction, evaluation and control of the food service units, achieving operational and financial goals. The Regional Director provides guidance and m Director, Regional, Customer ...
-
Newscast Director
3 weeks ago
Hearst Winston-Salem, United States Full timeNewscast Director · WXII/WCWG, the NBC/CW affiliate in Winston-Salem, NC, has an opening for an experienced and dynamic Newscast Director. The Newscast Director communicates and executes all technical aspects of live production, with all technical staff, including the Producer, T ...
-
Center Manager
1 week ago
FastMed Winston-Salem, NC, United StatesPOSITION SUMMARY: · The Center Manager drives day-to-day operations in the center, works to grow center's business and to achieve or exceed annual financial goals while delivering on FastMed's high standards of team member and patient safety, satisfaction, and service. Promotes C ...
-
Newscast Director
2 days ago
Hearst Winston-Salem, United StatesJob Description · Newscast Director · WXII/WCWG, the NBC/CW affiliate in Winston-Salem, NC, has an opening for an experienced and dynamic Newscast Director. The Newscast Director communicates and executes all technical aspects of live production, with all technical staff, includ ...
-
Director, Assessments and Evaluation
23 hours ago
Wake Forest University School of Medicine Winston-Salem, United StatesJob Description · The Director, Assessments and Evaluations (Program Director III) will lead the Assessment and Evaluations program under the Undergraduate Medical Education (UME) department across all · Wake Forest University School of Medicine · (WFUSM) campuses. This role w ...
Operations Director - Winston-Salem, United States - Centria Autism
Description
Job DescriptionJob Description
Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on (on their own terms).
Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed best practices.
Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Life Skills Autism Academy's dedication to quality, family satisfaction and developmental outcomes.
See what it's like...Position Summary
The Operations Director sets the tone for the entire center's team member culture and family experience.
This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model.
This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process.
This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.The Operations Director's responsibilities fall into six main categories: Customer Service, Team Member Satisfaction and Retention, Center
Appearance/Maintenance,
Daily Operations, HR/Compliance, and Center Growth.
Success Measures
Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members.
Duties and ResponsibilitiesProvide excellent customer service and champion Life Skills Autism Academy's growth
Conduct sales, marketing, and advertising duties in order to grow the academy's client base to full capacity.
Assist clients and families in accessing treatment by guiding them through the intake process.
Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started.
Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner.Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed.
Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.
Ensure center is meeting allcompliance/credentialing
standards (JCAHO, BHCOE).
Monitor center expenses to stay within monthly budget.
Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).
Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.
Conduct interviews for new Behavior Technicians.
Track all daily operations metrics on the appropriate shared spreadsheets.
Responsible for tracking Behavior Technician attendance and addressing/issuing disciplinary action when necessary.
Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed.
Responsible for tracking client attendance and addressing low utilization with their families and discussing agreeable solutions to barriers.
Schedule and manage non-billable Behavior Technician hours to stay within budget.
Ensure staff are only being placed with clients with whom they are credentialed to work with.
Assist with coordination of training and compliance needs.
Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.
Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.
Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment.
Qualifications
Education
Bachelor's degree or equivalent experience
Work Experience
4+ years of customer service experience required
5-8+ years of managing 20+ staff strongly preferred
4+ years of sales experience preferred
Proven ability to garner referrals
Payor relationship experience
Healthcare experience preferred
Equipment and Technology Requirements
Laptop or Desktop computer skills
G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Microsoft Office Suite (Word, Excel)
Other Competency Requirements
Ability to follow written instructions.
Ability to use computers and computer/software programs.
Ability to communicate expressively and receptively.
Knowledge and Skills
Proficiency in PC software, especially spreadsheet programs;
Strong communication skills, both written and verbal with internal and external stakeholders;
Extensive experience managing team member performance and leading a team;
Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging conversations, and represent the LSAA brand.
Working ConditionsLSAA's office hours are Monday through Friday from 8:00 AM – 4:30 PM.
Additional time or flex schedules may be required to complete the above work or meet company objectives.
Physical Requirements
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required.
This role will require sitting while doing office tasks as well as walking and standing while performing BT duties.This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.
#J-18808-Ljbffr