Customer Service Representative/ Call Center/ CSR - Indianapolis, United States - BCForward

Description

Job Description

Job Description

Position Title: Customer Service Representative
Location:Remote

Expected Duration: 06+ Months Contract with Strong Possibility to Extension.

Requirements:
Call center, Customer support, Customer service, Payment Processing

Job Description:

• The Remote Customer Care Agents will support the client.
• They will specifically support the users who utilize the Financial Banking Cards.
• In slower times, they will be able to support other areas of the business.
• This will only be handling inbound calls.

Responsibilities:

• Defines or resolves inquiries received either through written or telephone correspondence.
• Answers questions regarding payment posting, payment disbursement, account histories, and card inquiries.
• Provides requested information.
• Maintain updated records and logs.
• Perform all other duties as assigned.

Education/Skills/Experience Requirements

• High School diploma or GED.
• A minimum of 1 year of experience in telephone customer service.
• Knowledge of the use of PCs and related software.
• Must pass PC Knowledge Test.
• Ability to navigate Internet Explorer and other Customer service applications and tools using multiple sessions.
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
• Excellent communication skills.
• Ability to handle highly stressful situations with professionalism and excellent quality.

Training:
1 week of Microsoft Teams meetings, followed by a couple weeks of being on the phone, then another week of follow-up Microsoft Teams training.

Keywords:
customer Service, CSR, Call Agent, Call Center, Customer Support.

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.