- DEPARTMENT: Quality
- LOCATION: 350 7th Street North, Naples, FL, 34102
- WORK TYPE: Full Time
- In Collaboration With the CNE/CNO), the Vice President for Quality, Safety, and Patient Experience will implement the organizations plans in clinical quality and patient safety on our journey to organizational high reliability.
- Supervises the work of the Manager of Patient Experience who serves as a subject matter expert on established and evolving best practices related to service and patient experience and engagement, patient rights, and meeting the needs of diverse populations through interpreter services and spiritual care services. This position will continually assess, review, evaluate, develop and implement programs to expand what the organization is doing to achieve the bold goals as outlined by the NCH Strategic Plan.
- Responsible for ensuring all external data submission is accurate, complete, and timely for external reporting.
- In collaboration with the Chief Nurse, provides quality performance improvement consultation to hospital service lines.
- Develops, implements, and monitors the Quality Assurance and Performance Improvement annual plan and forecasts toward the achievement of the True North goals and objectives.
- Leads and supports the effort to develop a culture of safety with the goal of becoming a Highly Reliable Organization with a goal of zero harm.
- Partners with the executive leadership teams and departments to ensure the quality program effectively measures, assesses and continuously improves the care and services provided.
- Participates in organizational intensive assessments and root cause analysis reviews to identify system issues.
- Serves as a key partner for Medical Staff and administrative leaders to achieve True North goals and advance the vision for clinical excellence and the effective use of resources through CQI.
- Works collaboratively with IT, hospital and clinic leadership and medical staff leadership to ensure performance data is analyzed, communicated and routinely provided in accordance with achieving True North.
- Improves data monitoring tools and metrics for analyzing and reporting Vizient data to enhance quality initiatives including the development of dashboards for key quality improvement initiatives.
- Engages and supports leadership in developing process improvements based on best practice, standards, and regulations, in partnership with Lean Transformation Leaders and clinical/support operations.
- Provides Quality oversight of the Peer Review Process to include OPPE, FPPE, and case review for the Peer Review Committee.
- Patient Experience Program: Collaboration of service departments that enhance the patient experience; track and monitor patient improvement initiatives with priorities targeted to improve patient experience.
- Supports LEAN principles of continuous improvement, functioning as a champion of change.
- Prepares, plans and leads all activities of the Quality Assurance Committee.
- Responsible for preparing and coordinating documents for external surveys (e.g. Leapfrog and AHA survey).
- Responsible for oversight of the data abstraction for CMS reportable measures.
- Participates in Joint Commission Taskforce and responsible for compliance with PI standards.
- Assist in preparations for board and physician meetings.
- Minimum of a Bachelor's Degree in a Clinical or Healthcare related field; Master's and RN degree preferred.
- Professional certification in Quality.
- Minimum Experience: 8+ years of progressive management experience in an integrated health system, with experience in the areas of clinical quality management, performance improvement, patient safety, and patient experience.
- Key characteristics of the incumbent will include: Ability to inspire, create, and articulate a shared, compelling vision which translates into actionable measures to attain the organization's strategic performance goals.
- Knowledge: A broad and in-depth knowledge of quality management, patient safety, health information technology and peer review to enhance physician performance and practice efficiency.
- Special Skills/Equipment: Proven ability to work cross-functionally in team environments to develop, evaluate, and execute best practice initiatives designed to promote excellence across the care continuum. Demonstrated innovative ideas in health care delivery with ability to influence and acquire necessary resources across departments. High emotional quotient with a mature, self-confident demeanor that is effective and credible across all levels of the organization, including senior management and medical staff. High level of proficiency with analytic tools and ability to display data for action-oriented results.
- Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows
-
Room Inspector
3 days ago
Marriott International, Inc Naples, United StatesAdditional Information · Housekeeping · Job Number · Job Category · Housekeeping & Laundry · Location · The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Typ ...
-
Production Manager
2 weeks ago
Parker Aerospace Naples, United StatesParker Aerospace Group is a global leader in commercial and military aircraft and aero-engine technology. With the addition of Parker Meggitt, the company collaborates with customers to enable engineering breakthroughs that lead to a better tomorrow. · POSITION SUMMARY: · Advocat ...
-
Storekeeper
4 weeks ago
Marriott International, Inc Coco River, United StatesJob Number · Job Category Procurement, Purchasing, and Quality Assurance · Location The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION ...
-
Chef de Partie
3 weeks ago
Marriott International, Inc Coco River, United States Full timeJob Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Maintai ...
-
Group Package Central
1 week ago
Marriott International, Inc Naples, United StatesJob Number · Job Category · Procurement, Purchasing, and Quality Assurance · Location · The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Type · Non-Manageme ...
-
HVAC Foreman
1 week ago
Power Design Naples, United States Full timeabout the position... · Are you ready to make an impact? As Power Design expands into mechanical work, we are looking for a Mechanical Foreman to play a critical leadership role in the success of our new projects. This means we'll need someone to ensure all projects maintain a h ...
-
Mammography Technologist
2 weeks ago
All Med Search Naples, United States Permanent· Postion Title: Mammography Technologist · Employment Type: Full Time / Permanent Position · Shift: Monday - Friday (8:00am - 5:00pm) · Salary Range: $36 - $39 per hour · Sign On Bonus: $10k · Benefits: Full Coverage - $0 Cost · Relocation Assistance: Available · Location: Cape ...
-
Heavy Equipment Lube Technician
3 weeks ago
Quality Enterprises USA Naples, United StatesPosition Title: Heavy Equipment Lube Technician · Location: Naples, FL · Job Category: Field Employee · Salary Interval: Hourly · Quality Enterprises is looking for a Heavy Equipment Lube Technician to join our team. The Heavy Equipment Lube Technician performs preventative maint ...
-
Charge Nurse RN Medsurg Days
4 days ago
Physicians Regional Healthcare System Naples, United States Full time** Student Loan Repayment · ** Licensure and Certifications Reimbursement · ** Tuition Reimbursement · It's a very exciting time for Physicians Regional Healthcare System Physician's Regional is a growing health care system that is known for our cardiac and orthopedic program ...
-
CT Technologist DT
3 days ago
NCH Healthcare System Naples, United States Full timeDEPARTMENT: CT Scan · LOCATION: 350 7th Street North, Naples, FL, 34102 · WORK TYPE: Full Time · WORK SCHEDULE: 8 Hour Eve · $15,000.00 Sign On Bonus · ABOUT NCH · NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is c ...
-
Construction Superintendent Naples, Florida
2 weeks ago
Gpac Naples, United States Full timeCOMMERCIAL CONSTRUCTION EXPERIENCE REQUIRED: GPAC, a trusted recruitment company with over 30 years of experience, is proud to be partnered with a well-established company in the exciting world of Commercial Construction. Our client is a leading General Contractor in the industry ...
-
Custom Homes Superintendent
4 days ago
Centurion Selection Naples, United StatesAs a Superintendent you will oversee all aspects of the construction process for high-end custom homes, ensuring projects are completed on time, within budget, and to the highest quality standards. This position requires a combination of leadership, technical expertise, and stron ...
-
Superintendent - Custom Homes
3 weeks ago
Build Partners USA LLC Naples, United StatesAre you looking to build the most luxurious homes in Florida? We are searching for an experienced Superintendent to join a well-known luxury custom homes builder in Naples, Florida. · Please note that the client is very open to candidates relocating from within the US · This is ...
-
Executive Sous Chef
6 days ago
Fiddler's Creek Naples, United StatesBASIC SUMMARY: · Fiddler's Creek, an award-winning, private, master-planned community in Naples, Florida, is searching for a hands-on executive chef to lead and continue to grow its active culinary program. The next executive sous chef will join a high-performing, professional te ...
-
patient server
1 week ago
Unidine Naples, United States Full timeUnidine Unidine is hiring immediately for a full time PATIENT SERVER position. · Location : Moorings Park Orchard Terrace - 111 Moorings Park Drive, Naples, FL 34105 · Schedule : Full time schedule. Hours and days may vary; more details upon interview. · Requirement : Previous ...
-
Scenter Manager
2 weeks ago
Scenthound Naples, FL Naples, United States Full timeBenefits:Bonus based on performance · Employee discounts · Paid time off · Training & development · Perks and Benefits:Competitive hourly base pay, performance bonuses · Merit-based pay increases · Paid Vacation, holidays · Complimentary service membership · About the Position: · ...
-
Radiographer Immediate Care
3 days ago
NCH Healthcare System Naples, United States Full timeDEPARTMENT: Immediate Care Vanderbilt · LOCATION: 801 Vanderbilt Beach Road, Naples, FL, 34108 · WORK TYPE: Full Time · WORK SCHEDULE: 8 Hour Day · $7,500 Sign on Bonus · ABOUT NCH · NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our hea ...
-
Trainee Quality Control Lab Technician
2 weeks ago
Preferred Materials - Asphalt Naples, United StatesJob ID: 492037 · Preferred Materials - Asphalt Division, part of CRH South Division of Companies, is the leader in production of high-quality hot mix and warm mix asphalt, and, with a team of skilled contracting professionals, Preferred Materials - Asphalt Division also offers de ...
-
Scenter Manager
4 days ago
Scenthound Naples, FL Naples, United States Full timeLove Dogs? Join the Pack · Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk · About the Position: · The Scenter Manager is a vital position at Scenthou ...
-
Restaurant Manager
3 weeks ago
Parker Hospitality Naples, United StatesJoin the revolution at Parker Hospitality, home to The Hampton Social, The Bassment, Costera Cocina Tulum, and Nisos Prime. · At Parker Hospitality, we're on the lookout for dynamic and vibrant individuals – people with a zest for innovation and a passion for hospitality to bring ...
VP Quality Safety - Naples, United States - NCH Healthcare System
Description
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit to learn more.
JOB SUMMARY
The Vice President for Quality, Safety, and Patient Experience will work collaboratively with the Chief Nurse to implement clinical quality and patient safety activities for the NCH Healthcare System. This position is responsible for continuous improvement of safety, quality and satisfaction in the care delivered. The Vice President for Quality, Safety, and Patient Experience leads all efforts in the transformation of the consumer experience to foster a "patient and family centered" culture and works in partnership with all departments across the organization to assess and deliver NCH brand promise. The Vice President for Quality, Safety, and Patient Experience is committed to advancing healthcare quality and safety by focusing on improved outcomes and efficiencies, increased capacity, and provision of safe, timely, cost-effective, patient-centered care. This position supports a culture of high reliability and utilizing data driven measures across the organization to develop programs to improve the quality and safety of care and services to our patients. With an ever-changing, fast paced healthcare environment, the Vice President for Quality, Safety, and Patient Experience guides future-focused transformation through strategies and tools such as evidence-based practices and standardization; the use of data analytics to achieve effective and efficient operations; and flexibility in promoting quick adaption to opportunities or changing needs for optimal patient outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
