Service Department Business Development Coordinator - San Marcos, TX
1 month ago

Job summary
The Service BDC Representative is responsible for managing inbound and outbound customer communication for the service department.This role focuses on answering incoming calls, scheduling service appointments, following up on previously deferred services, and contacting customers regarding open recalls.
- Answer incoming service calls promptly and professionally
- Schedule service appointments accurately based on advisor availability and customer needs
- Provide basic service information (hours, pricing ranges, maintenance intervals, recall awareness)
- Route calls appropriately when escalation or advisor involvement is required
- Inbound Communication
- Answer incoming service calls promptly and professionally
- Schedule service appointments accurately based on advisor availability and customer needs
- Provide basic service information (hours, pricing ranges, maintenance intervals, recall awareness)
Job description
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- Inbound Communication
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