Business Readiness Consultant - Iowa, United States - EMC Insurance

Description

At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.

Facilitates tactical implementation and change management activities for enhancing product offerings, efficiency, innovation, and customer experience for Branches and Field Operations.

Ensures initiatives are effectively communicated and team members are engaged and prepared for the change.

Serves as a point of contact to ensure effective communications are in place to successfully adopt changes and drive the strategy as needed.

Coordinates user acceptance testing requests and schedules across multiple initiatives.

Conducts analysis to understand the effects of proposed changes to Branches and Field Operations and clearly articulates impact and creates plans to address.

Identifies needed readiness activities for changes and works with other teams to ensure activities are defined in project plans and schedules.

Essential Functions:
Serves as a point of contact between Branch and Field Operations and digital product management, Communications, Change Management, Corporate Underwriting, Learning and Development, and Workflow and Systems Improvement to ensure effective communications are in place to successfully adopt changes and drive the strategy as needed

Identifies gaps and opportunities in training or communication and creates resource materials and tool kits to assist team members navigate changes to business processes or systems.

Works with business solutions, help desk, training, and communication teams to ensure consistent reference materials
Builds strong relationships with business users and serves as the main point of contact for readiness-related issues.
Coordinates across all teams to address issues identified by business units or when enterprise teams need business unit feedback

Conducts analysis to understand the effects of proposed changes to Branches and Field Operations and clearly articulates impact and creates plans to address.

Identifies needed readiness activities for changes and works with other teams to ensure activities are defined in project plans and schedules
Participates in Branch and Field Operations team meetings to share updates, answer questions, manage, and monitor plan timelines, deliverables, and issues/risks assuring appropriate escalation, building in benchmarks and status updates

Facilitates tactical implementation and change management activities for enhancing product offerings, efficiency, innovation, and customer experience for Branches and Field Operations.

Ensures initiatives are effectively communicated and team members are engaged and prepared for the change.
Serves as primary point of contact for Branch and Field Operations leaders and team members through change initiatives while fostering a culture of collaboration, innovation, and continuous improvement
Identify gaps post implementation that require reinforced training or creation of new materials to ensure business users are receiving the necessary support to efficiently perform and deliver consistent services

Education & Experience:
Bachelor's degree preferably in a business or insurance related field, or equivalent experience
Seven years of property and casualty experience in underwriting or related experience
Guidewire experience preferred

Knowledge, Skills & Abilities:
Advanced, proven knowledge of countrywide underwriting techniques, terminology, policies, and forms in applicable business area
Excellent underwriting judgment and decision-making skills
Strong knowledge of key performance indicators (KPIs) and ways to improve them
Advanced written and verbal communication skills, including presentation skills
Ability to work effectively with others, as well as independently and possess demonstrated problem-solving abilities
Strong computer knowledge, Internet and keyboarding skills
Strong ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project owners
Strong ability to distill and communicate highly complex issues for technical and non-technical audiences
Strong ability to translate technical ideas into more general terms for business customers
Occasional travel; a valid driver's license with an acceptable motor vehicle report per company standards required if driving

Per the Colorado Equal Pay for Equal Work Act, the hiring range for this position for Colorado-based team members is $88,000 - $113,000.

The hiring range for other locations may vary.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.

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