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    Empire Pass Guest Services Supervisor - Salt Lake City, United States - Deer Valley Resort

    Deer Valley Resort
    Deer Valley Resort Salt Lake City, United States

    1 day ago

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    Description

    Job Description

    Please note, this position is located at Deer Valley Resort in Park City, UT.

    Year Round

    Classic, consistent quality from a winning team

    Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

    • Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
    • Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
    • Subsidized meals at Employee Dining Rooms offered for staff while on shift
    • Subsidized housing options available for seasonal full-time staff
    • Discounts for staff members at restaurants, shops, and service providers in Park City
    • Healthcare options are available for staff members
    • 401k plan with company match
    PURPOSE OF POSITION: The main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the Front Desk by fulfilling the Deer Valley Difference. The position requires providing guest check-in and check-out services, concierge services, advanced guest communication, driving of company vehicles, extensive use of computers systems, support of other departments and the ability to work well in a team environment.

    RESPONSIBILITIES
    • Assist the Guest Services Manager in recruiting, training, motivating, supervising, scheduling, and evaluating the performance of all the guest services staff
    • Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow of guest services
    • Offer input and suggestions to support improvement of the overall operation
    • Ensure staff professionalism is upheld including following Deer Valley company and department policies. Model professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication
    • Support the Guest Services Manager in maintaining a high level of service to all owners and guests
    • Maintain a high level of communication with other staff, departments, owners, guests and vendors
    • Demonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presented
    • Assist with coordinating between departments including ensuring that residences are ready for guests, any issues are communicated and dealt with
    • Oversee and perform pre-arrival communication, and concierge tasks such as making reservations for: restaurants, transportation, grocery delivery, childcare and other non-skiing activities. Provide guests directions, information and instructions, and assist with any reasonable request
    • Oversee and perform front desk tasks including answering phones, checking guests in and out, selling lift tickets and dealing with guest requests
    • Oversee and perform bell related tasks, such as shipping/ receiving packages, delivering guest VIP packages and lift tickets, and assisting guests with their luggage
    • Create seasonal, monthly, and updated bi-weekly schedules with responsible staffing and budget management. Consistent review of the schedule with the Manager will be necessary to insure accurate coverage. Facilitate letting staff go early, when appropriate, or asking them to stay late, if needed
    • Assist with the Lodge keeper's at Flagstaff and One Empire to deliver breakfast and après ski. This includes but is not limited to picking up catered and store purchased food items, assisting in the preparation and display of breakfast/après ski, and making sure that food service goes smooth, including keeping it replenished and clean
    • Maintain vehicle policy and protocol to ensure policies are met by any staff person who is authorized to utilize/drive Deer Valley
    • Efficiently operate a variety of computer programs including but not limited to Maestro, Norm, Fred, Managers Plus, Kipsu, Gmail, Microsoft Word, and Excel
    • Responsible for financial responsibilities including handling of cash and credit cards, adding charges to guest and owner accounts, making sure that folios are balanced and settled, assisting with processing invoices, and settling credit card transactions and lift ticket sales
    • Other duties as assigned or as business dictates
    QUALIFICATIONS
    • Ability to successfully interact with guests, vendors, departments and staff
    • Effective verbal and written communication skills
    • Must be available to work a flexible schedule with varied, and extensive shifts, as the hours of operation and work load dictate
    • Understanding of basic guest service needs and fulfillment of guests needs
    • Consistent attention to detail
    • Possess an excellent understanding of computers, systems, and guest service tools
    • Ability to multi-task, prioritize, self-motivate, and work with little to no supervision
    • Must be over 21 years of age, with a clean driving record
    • 1 year of supervisory experience required, hospitality environment preferred
    PAY RATE:
    • $22.00 per hour
    Deer Valley Resort is an Equal Opportuntiy Employer.
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