Manager, Event Service - Tampa, United States - SeaWorld Entertainment Inc

Description

Busch Gardens is a place of thrills, fun and positive, lasting memories.

And that's just what its like to work here As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world.

If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you

What you get to do:
Hire,

train

and manage event services department coordinators

including

leading

weekly Event Services meeting

& distributing events

once contracted

to team based on

workload, availability

& experience

Provide project management of high profile / high volume events including private park buyouts,

large scale events,

new attraction openings, film shoots and industry functions

L

iaison between park

departments

and

external

clients

Lead weekly catering meeting to review BEOs of upcoming events with

Culinary

team

Participate in bi-weekly interdepartmental meeting to ensure topline awareness of all incoming paid events, and any in-park activity that may

impact

the flawless execution of group's plans

Participate in weekly Marketing task force meeting as

contributing

member of department

Perform various pre-event tasks including creating BEO, banquet check, ticket orders, FedEx, event diagramming, and post-event tasks including event recaps and final billing

Onsite coordination of events including private park rentals, corporate and school picnics,

meetings

and dinner parties, from event set-up through breakdown

Establish SOPs and event standards

to

provide

highest level of customer satisfaction, helping to ensure retention and growth of business through referrals and repeat client events

Deliver post event surveys, and follow up to ensure all departments are receiving feedback on performance

Provide support in sales process, as needed (site inspections and FAMs)

Proactively

monitor

competitive venues and catering / event trends to

identify

opportunities for

improvemen

t

Maintain customer satisfaction to ensure retention and growth of business through referrals and repeat client events

Monitor post event survey data providing departmental feedback

Support training and mentoring of team ambassadors with Director

of Sales

Work closely with

Sales Team

including

events

, groups and domestic resellers

on

new projects and planning

Perform

additional

duties as assigned


The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan

EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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