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The Bronx

    Technical Analyst - The Bronx, United States - SBH Health System

    Default job background
    Full time
    Description

    Job Description

    Responsibilities:

  • Troubleshoot and resolve technical and software related issues
  • Document end user interactions and resolutions in IT ticket system
  • Perform routine maintenance and updates
  • Escalate unresolved issues to the next level of support
  • Stay up-to-date on the latest technologies
  • Requirements

    Preffered Qualifications

  • Associate's degree in IT or a related field
  • 1-2 years of experience in IT support
  • Epic Systems knowledge
  • Excellent customer service skills
  • Related IT Certifications (Microsoft, CompTIA, etc.)
  • Strong technical skills, including knowledge of Windows, Mac, iOS and Android operating systems, as well as Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Excellent written and communication skills
  • Union Position

    Non-Union

    Regular or Temporary

    Regular

    Salary Type (FLSA)

    Non-Exempt

    Salary Range

    $55,000

    Position Type

    Full-time

    Position Number

    JB104513

    Home Department

    Information Services

    Shift


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