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surveillance shift supervisor - Baton Rouge, United States - Hollywoodbr
Description
** SURVEILLANCE SHIFT SUPERVISOR**
**Job Category****:** Gaming Operations **Requisition Number****:** SURVE01445 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The following and other duties may be assigned as necessary:
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to Gaming regulations.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
Partners with property departments to design and conduct highly sensitive investigations to facilitate fact?finding probe into potentially illegal or inappropriate activities.
Act as direct liaison between surveillance room activities and the Surveillance Shift Manager.
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
Safeguards company assets at all times.
Submits all appropriate reports when incidents, infractions, and violations occur**.**
Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.
Conduct, supervise and prepare reports relating to any incident that is reported.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
**QUALIFICATION REQUIREMENTS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelors degree (B.A); one to two years of casino Surveillance experience or equivalent combination of education and experience.
Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
Comprehensive knowledge of video surveillance systems.
Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.
**CERTIFICATES, LICENSES, REGISTRATIONS**
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
Bachelors or better.
**Experience**
**Licenses & Certifications**
