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    General Manager - Bowie, United States - Blaze Pizza

    Blaze Pizza
    Blaze Pizza Bowie, United States

    3 weeks ago

    Default job background
    Description
    The General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the General Manager are expected to be consistent with and supportive of the restaurants business plan.

    The General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.


    GUEST SATISFACTION:
    Models and creates an environment in which the guest is always right; ensures a positive guest service experience
    Responds positively and quickly to guest concerns and follows up with team to prevent issues from happening again

    Maintains restaurant at the level necessary to meet or exceed the company standards for consistently providing Fast, Fun, Friendly B.L.A.Z.

    E Service which consists of BIG FRIENDLY SMILES being super friendly, LIVELY FUN INTERACTIONS having fun and showing your personality, ALWAYS SAYING YES always doing your best to accommodate guest requests, going really fast ZOOM, and EXCEEDING EXPECTATIONS by impressing guests

    TRAINING &


    DEVELOPMENT:
    Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
    Treats all employees with dignity and respect
    Prepares qualified employees for promotion to the next position. Continually develops adequate numbers of Shift Leaders to meet the objectives of the business plan
    Trains, coaches, and provides regular performance feedback to motivate and improve the performance of all employees
    Makes tough decisions regarding all performance-related issues in the restaurant
    Provides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situations
    Communicates team goals and expectations to all employees; coaches employees towards achieving team goals
    Hires high quality people who demonstrate and ensure consistent guest satisfaction
    Ensures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates each employees ability to maintain high levels of food quality, guest service, and restaurant cleanliness


    BUSINESS MANAGEMENT:
    Develops and executes the business plan for the restaurant (fiscal responsibilities, manpower planning, and local store marketing)
    Achieves results by planning, communicating, delegating, and following up
    Takes calculated business risks to achieve specific results. Makes good business decisions independently
    Meets long and short-term employee staffing needs as outlined in the business plan
    Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations
    Executes company-wide marketing programs
    Initiates programs on time, correctly, and with minimal direction

    APPROPRIATE &


    FAIR BUSINESS PRACTICES:
    Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management
    Holds employees and self-accountable for the methods and processes used to achieve results
    Practices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) compliance
    Ensures all labor laws (federal, state, and local) are followed
    Follows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, and supplies)


    JOB EXPECTATIONS:
    Effectively plans, organizes, and implements all daily operational routines and activities
    Completes all required administrative duties and daily paperwork including required checklists
    Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
    Able to establish an environment of trust to ensure honest, open, and direct communication
    Role models and sets a positive example for the entire team in all aspects of business and personnel practices


    REQUIREMENTS:

    Education:


    Good verbal and written communication skills; is capable of communicating effectively with upper management, guests, and co-workers; bi-lingual skills are a plus.


    Experience:
    Must be completely certified on all stations using the Blaze Training Program. Must be a minimum of 21 years of age.


    Transportation & Insurance:
    Must have reliable personal transportation to work, a valid drivers license, and proof of insurance.


    Accessibility:
    Must have telephone or other reliable method of communicating with the restaurant, employees, and upper management. Must be accessible 24 hours a day, 7 days a week. Must maintain an open-door policy.


    Hours:
    Able to work a standard 50 hour work week. Able to work flexible hours necessary to manage and operate the restaurant effectively.

    Able to work the days and hours designated (scheduled) by the District Manager/ Director of Ops or VP of Ops.

    SKILLS &


    ABILITIES:
    Ability to get results through others; takes initiative
    Organizational, planning, and time management skills
    Ability to comfortably interact with all guests & co-workers
    Ability to look at the restaurant operations from a guests point of view
    Ability to meet performance standards for assigned tasks and duties
    Basic knowledge of computers


    PHYSICAL

    ABILITIES:
    Able to stand for long periods of time
    Able to bend and stoop
    Able to work around heat
    Able to work around others in close quarters
    Able to lift 50-75 lbs. comfortably
    Able to work long hours

    Location: 15431 Excelsior Dr, Bowie, MD, 20716

    If you love making hungry people happy and thrive in a busy, team-oriented atmosphere, you should work at Blaze. You'll get competitive wages, flexible scheduling, and a bunch of other cool benefits. Did we mention that you get to work with Blazes delicious, mouth-watering food? 'Nuff said.
    Your application is waiting for you. add introduction here.


    Pay:
    $ $60000 / year


    Pay:
    Bonus pay


    Benefits:
    Paid time off
    Profit sharing


    Job Type:
    fulltime


    Schedule:
    Weekend availability
    Monday to Friday
    Day shift
    Night shift


    Education:
    No education required


    Work location:
    On-site
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