No more applications are being accepted for this job
- Agents and DXC must comply with IDEMIA's background check process and criteria.
- All personnel with access to TSA and FBI contract sensitive information, SSI and/or PII must be vetted and shall undergo federal background checks
- All personnel supporting state programs shall undergo statespecific background checks, as required by program.
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
- Office environment
- May require shift work
Senior Design Engineer - Tulsa, United States - Georgia IT Inc
Description
Customer Service RepresentativeLocation:
Tulsa, OK (Remote)
Duration:
Contract
Rate - DOE
NO third party corp to corp accepted for this job
Required:
Must be able to work M-F shift ranging between 6:00 am - 9:00 pm CST
Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish languages will be supported. Agents will be US Citizens only. Agents must be located in the United States. Agents may be remote agents or in house Call Center agents. Remote Agent protocols, processes, and procedures must fully comply with United States Government contract requirements.