Pantheon Data is hiring: Process Technical Writer in Pensacola - Mediabistro

Description

Job Description

Role Overview:

We are seeking a skilled Process Technical Writer to document and communicate process improvements in government and Salesforce environments. The ideal candidate will have strong technical communication skills, experience with business process re-engineering, and the ability to collaborate with various teams.

Key Responsibilities:

• Create clear and concise process diagrams (e.g., flowcharts, UML diagrams) to visualize existing and proposed processes.
• Write detailed descriptions of each process step, including inputs, outputs, and decision points.
• Develop step-by-step procedures for carrying out tasks within the processes.
• Write comprehensive user manuals for new or improved processes, systems, or tools.
• Develop training materials, such as tutorials, presentations, and workshops, to support user adoption.
• Provide ongoing support and documentation as needed.
• Prepare technical reports summarizing project findings, recommendations, and implementation plans.
• Develop presentations to communicate project information to stakeholders at various levels.
• Write articles for internal or external publication to share knowledge and best practices.
• Develop and maintain a centralized repository of project information, including process documentation, FAQs, and troubleshooting guides.
• Ensure that the knowledge base is easily accessible to all relevant stakeholders.
• Review and edit technical documents for clarity, accuracy, and consistency.

Required Skills and Experience:

• Proven experience in technical writing, particularly within government and Salesforce environments.
• Writing experience and experience with business process re-engineering.
• 2+ years' experience with Microsoft Visual Studio.
• 2+ years' experience in Microsoft .NET development in either C# or COBOL.
• 2+ years' experience in Microsoft SQL.
• Strong knowledge of process documentation and technical communication.
• Excellent writing, editing, and proofreading skills.
• Strong problem-solving skills and attention to detail.

Preferred Skills and Experience:

• Proficiency in process modeling tools.
• Experience with project management and agile methodologies.
• Familiarity with government regulations and compliance requirements.

Clearance Requirements:

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location:

Pantheon Data prioritizes flexibility and collaboration, whether in person or remotely. This position may involve working from a Pantheon Data office location or client site.